Email Alerts
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Companies craft better customer service with video
Companies are using video to transform contact centers and give customers more accessible and higher-quality service. News
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Should legal dept. play bigger role in IT?
Gag rules, lawsuits and countersuits, complicated licenses and audits – purchasing enterprise software is increasingly enmeshed in legalese. Blog
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Best practices for choosing your text analytics software
Expert analysts and consultants weigh in on the best practices for choosing text analysis software and offer vital steps for picking from an array of content, sentiment and text analytics products. News
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Microsoft sketches out social plan for Dynamics CRM Online
Microsoft is set to deliver a social collaboration tool for Dynamics CRM customers by year’s end intended to help users set up and manage teams organized around products or projects. News
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Social media analytics: Still trial and error
Companies are discovering the challenges of social media analytics, and many are not sure where to begin. But industry analysts say launching a listening strategy is a good way to start. News
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CRM Buyer’s Guide – 2011 edition
Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market. E-Book
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2011 CRM software market spending, adoption on rise
TSIA’s John Ragsdale examines where companies will be putting the CRM dollars this year and what is driving these purchases. Column
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Salesforce’s cloud computing strategy pushes forward
Salesforce.com keeps adding to its open and social cloud computing strategy through acquisitions and internal development, while some observers wonder if the company isn’t spreading itself too thin. News
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Best Buy boosted by home-grown customer software
Best Buy discovers an in-house designed and simple customer feedback software application is playing an increasingly important role in its corporate customer insights initiatives. News
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Gartner customer service Magic Quadrant tackles social media, cloud
Gartner reports companies adopting social CRM and SaaS-based CRM, but they are doing so with some measure of caution. News