Email Alerts
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Sony Ericsson selects Oracle Siebel software for marketing operations
Oracle's Fusion Applications were eclipsed for a moment when Sony Ericsson picked Oracle’s Siebel CRM marketing software for a global rollout. News
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Can customer experience management software lead to customer satisfaction?
Find out best practices for applying customer experience management (CEM) technology in your contact center. News
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SAP CRM initiative starts with measuring the customer experience
A CRM initiative that spanned several years for one manufacturer started with a comprehensive assessment of the customer experience and continues with an “innovation team.” News
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CRM expert predictions for 2011
SearchCRM.com experts forecast what's in store for 2011 and the evolution of social CRM, mobile and the customer experience is something they can agree on. News
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Microsoft will pay customers to switch from Salesforce
Seeking to steal a little thunder from Salesforce.com on the eve of Dreamforce, Microsoft will pay customers directly to switch from Salesforce.com to its new CRM Online offering. Blog
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How important is CRM software pricing?
SaaS has simplified the way vendors price their software. How much do buyers care, and could it lead to a price war in the market? News
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Microsoft targets Salesforce.com, Oracle CRM with promotional price
Microsoft continued to put pricing pressure on its competitors in the SaaS CRM market today as it revealed plans to offer Dynamics CRM Online at a $34 per user per month price. News
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Will Oracle’s Fusion CRM pave the way for the rest of the Fusion apps?
Oracle finally took the wraps off its Fusion Applications, and CRM got plenty of the attention. But how long before people start migrating? News
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Oracle demos Fusion Applications; Ellison talks up integrated systems
Oracle executives demoed Fusion Applications at the end of the OpenWorld 2010 keynote on Wednesday. Meanwhile, CEO Larry Ellison dissed Salesforce.com some more and talked up Exalogic and Exadata. News
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Amazon corners off its cloud for Oracle users
Amazon Web Services is splitting off a chunk of its cloud infrastructure for Oracle VM and Oracle apps, while Oracle loosens up its licensing for Amazon. Will customers care? News