Evaluating CRM software

Answer - Wondering how to customize and configure Microsoft CRM to meet your organizations’ business needs? Find out how to use Microsoft Dynamics CRM Help to easily make these changes.

Answer - If you’re having Microsoft CRM 4.0 performance problems, experts recommend following these specific guidelines.

Tip - Find out why many smaller organizations don't make the most of their CRM investment, and learn about the challenges they face in utilizing CRM and how they can overcome those challenges. In this article from CRM expert Jim Berkowitz, discover three tips...

Ask the Expert - Get a SAP ERP integration tip in this expert Q&A. Find out if SAP CRM and ERP integration is possible when there are two SAP CRM implementations involved and learn what to watch out for when planning an integration project.

Ask the Expert - Get the basics about the SAP enhancement packages available for SAP CRM customers. Learn about SAP's EHP strategy and how it impacts SAP CRM 7.0 customers.

Ask the Expert - Get tips for researching the background of small software vendors and learn how to find reputable CRM software vendors in this expert tip.

Ask the Expert - Are on-premise CRM investments a bad idea, given the growth of SaaS CRM software? Find out about both CRM deployment options in this expert tip.

Ask the Expert - Learn to use Microsoft CRM to convert leads, including two ways to covert a lead to a contact and how to map CRM data from lead fields to a contact form.

Ask the Expert - Find out if Oracle Fusion applications are based on Siebel CRM. Get help deciding between Oracle Siebel CRM and PeopleSoft CRM in this expert tip.

Ask the Expert - Find out about integration between Dynamics CRM 4.0 and Lotus Notes. Lotus Notes users can find tips for monitoring emails through Dynamics CRM 4.0.