CRM / Call Center Topics:
Evaluating CRM software
Discover resources for evaluating CRM software and find expert advice on how to research CRM software in this topic section. Find out how to evaluate CRM products using CRM software research and get expert insight into the advantages and disadvantages of CRM software and specific products. Find CRM software news and checklists for evaluating CRM applications, comparisons between SAP CRM, Oracle CRM, Siebel and Microsoft Dynamics CRM. Get tips on how to select the right CRM system and advice for selecting the right call center technology. Access screencast demonstrations of various CRM products including Oracle, Siebel, Microsoft and Salesforce.com. Use these resources to help you make the right choice for CRM technology.
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Microsoft targets Salesforce.com, Oracle with free CRM promotion
04 Nov 2009
News - Microsoft has updated its SaaS CRM application and is offering six months free for Salesforce.com and Oracle CRM On Demand customers.
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Microsoft’s CRM Online software to go international
27 Oct 2009
News - Microsoft said its Dynamics CRM Online software will be released in all major international markets next year. It also plans to update the on-demand product next month.
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Oracle unwraps Fusion Applications, new user support portal
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16 Oct 2009
News - Oracle closed out OpenWorld with chairman Larry Ellison debuting its long-awaited Fusion Applications Suite along with a new portal anchored by its Enterprise Manager.
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CRM extending to more than just customer relationships
26 Mar 2009
Article - Microsoft with xRM, Salesforce.com with Force.com, and others claim that their CRM applications can be extended to manage more than just customer relationships.
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Home Shopping Network gets ROI from a Siebel 8.0 upgrade
07 Oct 2008
Article - Savings in maintenance and hardware costs were enough to convince the Home Shopping Network to upgrade from Siebel 6.2 to 8.0, but it was not an easy project.
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SAP CRM customers taking new application off the shelf
14 Aug 2008
Article - SAP is leading the market in CRM sales, according to recent reports, but a revamped user interface is giving some customers reason to actually deploy the application as well.
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Microsoft to add CRM accelerators, online marketplace
09 Jul 2008
Article - Microsoft is turning to its substantial partner channel to build out its CRM capabilities, developing a site to help customers connect with partners and an accelerator program.
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Oracle previews Fusion, Web 2.0 apps
14 Nov 2007
Article - Oracle executives at OpenWorld said they're sticking with their pledge to deliver the first Fusion applications in 2008, and they offered a glimpse of what the apps will look like.
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Selecting the right call center technology
21 Sep 2007
Article - The process of choosing the right call center technology is much more than a simple matter of comparing functionality, according to a speaker at last week's ACCE event in San Diego.
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Gartner: Don't focus on CRM failure
18 Sep 2007
Article - The firm that popularized the message of CRM failure said that the market is now thriving, thanks to Web 2.0, smaller innovators and worldwide economic growth.
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