Email Alerts
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Convergence attendees rethink CRM initiatives for the modern era
Business people attending the Microsoft Dynamics Convergence conference talk about the difficulties and rewards associated with CRM initiatives. Conference Coverage | 21 Mar 2013
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Convergence conference should highlight changes to Microsoft Dynamics
Answers to product changes could come as New Orleans hosts the four-day Microsoft Dynamics Convergence 2013 conference. News | 14 Mar 2013
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Salesforce customers will see new message behind social CRM technology
Salesforce.com emphasized Salesforce customers over social technology at its annual winter conference, according to consultant Denis Pombriant. News Analysis | 28 Feb 2013
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NetSuite acquires Retail Anywhere, touts revised e-commerce technology
A BMX bicycle dealer talks about Retail Anywhere, a point-of-sale company acquired today by CRM vendor NetSuite to update its e-commerce technology. News | 10 Jan 2013
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Salesforce integrates Work.com with Sales Cloud platform
Available next year, Salesforce.com's Work.com will merge human capital management with sales in the cloud. News | 17 Dec 2012
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Gartner Magic Quadrant finds field service management options lacking
The annual Gartner Magic Quadrant report found field service management technology fragmented but potent for growth. News | 15 Nov 2012
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Microsoft Dynamics CRM software now includes Yammer and Skype
Microsoft added a new user interface and integrated Skype and Yammer in an update of its Dynamics CRM software. News | 02 Nov 2012
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911 software maker integrates Salesforce.com CRM with GP accounting
An emergency response software seller needed a little help tying a new CRM platform to its inventory and back end systems. News | 02 Jul 2012
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Service identifies cell phone numbers of call center customers
A new offering from WhitePages Pro allows call centers to identify cell phone numbers when customers call in. News | 05 Jun 2012
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CRM trends for 2012: Let us know what you think
Participate in SearchCRM's 2012 reader survey and help the editors write articles and create online resources that are targeted to your CRM needs. Reader Survey | 21 May 2012