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  • SAP users flipping the switch on CRM

    A recent report says SAP customers are at long last turning on the CRM functionality that they paid for. And they're largely glad they did it.  Article | 13 Aug 2004

  • Siebel supports DB2 on Linux

    According to one analyst, this is yet another sign that for CRM providers to be successful, they have to be able to operate on multiple platforms.  Article | 06 Aug 2004

  • RightNow goes public

    RightNow had its IPO on Thursday, becoming the second hosted CRM provider to go public this summer.  Article | 06 Aug 2004

  • Best says it's made SalesLogix better

    The latest version of the CRM application includes user enhancements and a new SpeedSearch feature.  Article | 02 Aug 2004

  • Siebel sets sights on reluctant reps

    The latest sales force automation tools from Siebel Systems leverage Microsoft's messaging platform in an effort to win the hearts and minds of CRM-skeptical sales professionals.  Article | 16 Jun 2004

  • PeopleSoft unveils Enterprise CRM 8.9

    The latest version of the software maker's flagship product suite includes new customer segmentation capabilities, as well as its first crack at a tool to manage partner relationships. One expert says it's clear what PeopleSoft is up to with this rel...  Article | 15 Jun 2004

  • Training tool boosts CRM, ERP use

    PeopleSoft is adding to its User Productivity Kit, but one analyst says the offering only solves part of the training problem.  Article | 10 Jun 2004

  • Brief: Co-browsing comes to CRM suite

    Among the enhancements in the new version of Talisma's software is a feature that lets service staff take over customers' computers to guide them through online processes.  Article | 27 May 2004

  • New PeopleSoft release spotlights segmentation

    Version 8.9 is just about ready to roll out. It promises to make it easier to segment customers and build marketing plans around those designations.  Article | 18 May 2004

  • E.piphany CEO: We're in the 'second chapter of our history'

    E.piphany Inc. is in the midst of a makeover. The San Mateo, Calif., marketing software specialist is now taking the CRM suite approach and is trying to better penetrate the contact center. Last July, its leadership got a new look too, when the compa...  Interview | 18 May 2004

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