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CRM shoppers share their software wish lists
Users attending Gartner's CRM Summit tell SearchCRM.com what they're looking for in their CRM applications. Article | 23 Sep 2002
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CRM Steps to Success: Finding the right vendor
Choosing the right vendor is among the most important CRM decisions that you'll have to make. Some of the top names in the industry show you how to weed out the marketing hype and get the best provider. Article | 16 Sep 2002
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Accenture fingers blame for CRM failures
Why do more than half of all CRM installations reportedly fail? Research from Hamilton, Bermuda-based consulting firm Accenture Ltd. found that 75% of more than 100 Fortune 1000 executives surveyed believe that flawed execution plans are the leading ... Interview | 10 Sep 2002
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E.piphany Discussion Day Archive - 04/24/2002
E.piphany Discussion Day Archive - 04/24/2002 Article | 04 Sep 2002
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SAS Discussion Day Archive - 02/20/2002
SAS Discussion Day Archive - 02/20/2002 Article | 04 Sep 2002
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Epicor Discussion Day Archive - 06/05/2002
Epicor Discussion Day Archive - 06/05/2002 Article | 04 Sep 2002
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PeopleSoft: Strategy key to climbing past Siebel, SAP
PeopleSoft still has a long way to go to catch CRM giant Siebel. Yet three years ago the Pleasanton, Calif.-based company wasn't even in the race. Now it's preparing yet another iteration of its CRM software -- PeopleSoft 8.8 Interview | 28 Aug 2002
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Siebel sees PRM market burgeoning
As companies move forward with their CRM efforts, many are finding it increasingly necessary to bring partners into the fold. Interview | 20 Aug 2002
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CRM integration: Can Web services help?
Hurwitz Group's CRM Midmarket PRO Study revealed telling information about the state of CRM application integration. Web services may offer an interesting solution to the problems companies face. Article | 19 Aug 2002
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Analyst sees possibilities, pitfalls for Microsoft's CRM bid
No one is making a bigger splash in the CRM market these days than Microsoft — and it hasn't even released its software. The Redmond, Wash., giant's foray into CRM has created the most buzz Interview | 13 Aug 2002