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  • ISM on the CRM market and its new comparison tool

    Dimitri Mantzouranis, chief marketing officer at Bethesda, Md.-based CRM consultancy ISM, Inc., recently presented a Webcast on SearchCRM called "Comparing CRM applications: Selecting the best from the rest." During the Webcast, Mantzouranis unveiled...  Interview | 07 Aug 2002

  • Users size up ISM's new online CRM guide

    Many companies rely on ISM's annual applications vendor guide for the CRM industry. Now the consultant is out with a new online tool. Those who got a sneak peak told SearchCRM if it met their needs.  Article | 26 Jul 2002

  • Corporate Information Factory (CIF)

    Corporate Information Factory (CIF)  Article | 11 Jun 2002

  • Epicor interacts with searchCRM members

    Last week Epicor Software Corporation was a participant in our Vendor Selection Series. If you missed it, don't worry! You can still view a lot of the content.  Article | 10 Jun 2002

  • Model modelers in predictive churn

    Who does it right when it comes to predictive churn modeling? Customer loyalty expert Michael Lowenstein points out some model modelers in this month's Lessons in Loyalty column.  Article | 04 Jun 2002

  • California county finds CRM vendors low on functionality, high on price

    The CIO for a county in California explains why some of CRM's top vendors couldn't meet his needs and where he ultimately turned.  Article | 31 May 2002

  • Meta Group's Folger: The devil's in the data

    BALTIMORE, Md. -- David Folger is vice president of Web and Collaboration Strategies at Stamford, Conn.-based researcher Meta Group where he covers the market for business intelligence (BI) and enterprise portal technologies.  Interview | 22 May 2002

  • Quick Takes: A plethora of products

    IBM builds stronger links to Siebel; ePeople gets a new collaborative tool out the door; G4 Analytics takes on the consumer products space; Mindfabric releases a customer service platform.  Article | 15 May 2002

  • Avoid disaster when picking your CRM vendor

    SAN DIEGO -- Try to pick a CRM vendor and you'll run head first into a dizzying array of products and promises. So, how do you separate vendor hype from actual software success? At ITxpo, SearchCRM caught up with Michael Dunne, vice president and res...  Interview | 30 Apr 2002

  • CRM and The Little Red Hen

    If CRM is to survive and move forward, the bottom line is simply that we all must improve our teamwork skills.  Article | 30 Apr 2002

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