Email Alerts
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SAS Institute interacts with searchCRM members
Last week SAS Institute was a participant in our Vendor Selection Series. If you missed it, don't panic. You can still view a lot of the content. Article | 25 Feb 2002
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Brink's realizes scheduling savings from Aspect software
Brink's Home Security has been able to cut employee expenses and better staff its call center since it started using Aspect eWorkforce Management software. Article | 31 Jan 2002
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ChannelWave taps trends to maximize partner relationship management
ChannelWave Software thinks partner relationship management applications are benefiting from more robust Web capabilities and the value of forming alliances in a tight economy. Article | 25 Jan 2002
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Utilities not getting enough wattage from CRM systems
Many European utilities that have taken the CRM plunge mistakenly only leverage the technology to integrate the front and back office, according to a Datamonitor analyst. Article | 06 Dec 2001
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PeopleSoft scoffs at 'dumbing down' for mid-market
In the lucrative mid-market, there are users who favor implementing stripped down CRM applications to meet specific needs. Article | 28 Nov 2001
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Satisfaction mindsets and metrics: Addressing major CRM effectiveness impediments
Satisfaction mindsets and metrics: Addressing major CRM effectiveness impediments Article | 12 Nov 2001
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Logistics.com adds CRM to its packing list
Shipping and transportation technology provider Logistics.com chose Onyx Enterprise 2001 to help it become a more customer-centric organization. Article | 21 Aug 2001
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Quick Takes: Pointing to new CRM partnerships
This week's CRM Quick Takes features announcements from: Astea, Point Information Systems, Microsoft, Applix, Stratabase and 3Com. Article | 20 Aug 2001
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Web usability: Watch and learn
When it comes to measuring the usability of a Web site, users should be seen, before being heard. Article | 07 Aug 2001
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EarthLink connects with ClientLogic to augment tech support
EarthLink has chosen Nashville, Tenn.-based ClientLogic Corp. to outsource technical support for its dial-up Internet service. Article | 26 Jul 2001