Email Alerts
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Salesforce.com ramps up plans for CRM data integration
Salesforce.com has big plans for social customer profiles, but it might take a whiole for this concept of CRM data integration to fully translate into reality. News | 20 Sep 2011
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Salesforce Sandbox outage raises concerns about SLAs and SaaS testing
Salesforce.com's sandbox environment went down for six days last week. Does that impact your company's SLA with the company? Many are unsure. News | 01 Sep 2011
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Forrester offers five steps to curb mobile CRM chaos
Forrester Research has released a best practices plan for companies trying to get control over their mobile CRM deployments. News | 30 Aug 2011
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CRM buyers say goodbye to cloud CRM/on-premises debate
The cloud CRM vs. on-premises CRM platform debate, once forefront for many buyers, is taking a back seat to more pressing business drivers as users chart their own courses. News | 23 Aug 2011
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Oracle-InQuira deal raises concerns about the future of KM
Columnist John Ragsdale discusses the KM-related ramifications of Oracle's InQuira acquisition and the growing importance of enterprise search. Column | 17 Aug 2011
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Gartner Magic Quadrant reveals fragmented social CRM market
Gartner recommends companies focus on business priorities and true engagement to make social CRM projects a success. News | 01 Aug 2011
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Oracle hopes to improve CRM offerings with InQuira buy
Oracle plans to extend CRM offerings with knowledge management system from InQuira, which it intends to acquire. News | 28 Jul 2011
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Companies craft better customer service with video
Companies are using video to transform contact centers and give customers more accessible and higher-quality service. News | 25 Jul 2011
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Should legal dept. play bigger role in IT?
Gag rules, lawsuits and countersuits, complicated licenses and audits – purchasing enterprise software is increasingly enmeshed in legalese. Blog | 20 Jul 2011
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Best practices for choosing your text analytics software
Expert analysts and consultants weigh in on the best practices for choosing text analysis software and offer vital steps for picking from an array of content, sentiment and text analytics products. News | 14 Jul 2011