Email Alerts
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Microsoft to update Dynamics CRM, add Marketplace
Microsoft revealed some of the features of the forthcoming CRM upgrade at its partner conference, including Marketplace, a repository of partner applications and extensions. News | 12 Jul 2010
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Gartner outlines CRM's past, present and future
The renamed Customer 360 Summit, Gartner revealed its analysis of CRM's past and how that history is affecting the present CRM market, plus its predictions of CRM’s future. News | 29 Jun 2010
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Siebel, SAP still top Forrester CRM rankings, but face competition
Once again, SAP and Siebel top the ranks of CRM vendors, but competitors are closing in quickly, meaning that buyers need to be even more careful with purchasing decisions. News | 24 Jun 2010
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Gartner's Magic Quadrant for customer service contact centers finds best-of-breed market
Gartner has released its Magic Quadrant for customer service contact centers but finds that no single vendor has it all. News | 06 May 2010
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Microsoft takes CRM Online international, ties in GP
Microsoft is adding three languages and four accelerators to its online CRM product and will offer it in 32 countries next month. News | 26 Apr 2010
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Social CRM software ranges from cheap to free
There are myriad free or low-cost software options out there for social CRM initiatives; but beware -- you may get what you pay for. News | 15 Apr 2010
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SugarCRM software demonstration
SugarCRM has released a new version of Sugar 6. Clint Oram, co-founder and vice president of products, shows off the new user interface. Screencast | 12 Apr 2010
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SearchCRM.com's 2009 Products of the Year Award
Nominate your favorite product today for SearchCRM.com's 2009 Products of the Year Award. Learn all the details here. News | 30 Dec 2009
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Expert CRM predictions for 2010
The next year promises big changes and big opportunities in the CRM market, from sales in the contact center to social media marketing and social media hype, according to industry experts. News | 28 Dec 2009
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Dreamforce 2009 conference coverage
Check out the news and video coverage of Dreamforce 2009, the cloud computing conference in San Francisco. News | 23 Nov 2009