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Microsoft CRM, the No. 1 pick for Trail Blazers
With one of the most heralded basketball players in years joining the team, the Blazers are turning to a new CRM system to help serve a suddenly rabid fan base. Article | 06 Aug 2007
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CRM metrics mean success for Microsoft user
A CRM user attending Microsoft Convergence brought service and marketing metrics from his old job to ensure CRM success at his new one. Article | 14 Mar 2007
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CRM software rankings tell a familiar tale
Siebel and SAP remain the leading enterprise CRM products, but midmarket players like Salesforce.com, RightNow and Microsoft are gaining ground, Forrester says. Article | 07 Feb 2007
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Siebel 8.0 leaves users with CRM upgrade quandary
In its first Siebel CRM release, Oracle is offering a new user interface and search, leaving customers to decide if they want to upgrade or wait for Fusion. Article | 02 Feb 2007
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Amidst CRM consolidation, vertical applications shine
Siebel dominates many of the vertical CRM markets, but some companies are selecting best-of-breed software even as they're being swallowed up by the major vendors. Article | 21 Nov 2006
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Call center leadership drives service for Canada's digital highway
The 407 Express Toll Route (ETR) highway in Canada woos drivers with its absence of toll booths and collectors. The company developed leaders in the call center to help improve customer service. Article | 02 Nov 2006
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Oracle and SAP's vertical CRM battle a narrow one
The fight for vertical CRM expertise rages on, but SAP and Siebel are going mostly against best-of-breed and homegrown tools, not each other, with some important exceptions. Article | 19 Oct 2006
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About SearchCRM.com's 2006 CRM Products of the Year Awards
Nominate your favorite product today for SearchCRM.com's 2006 CRM Products of the Year Awards. Learn all the details here. Article | 05 Oct 2006
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CRM consolidation leaves midmarket users wary
A recent Gartner research note offers midmarket CRM customers some advice on how to navigate the shifting CRM landscape amidst market consolidation. Article | 09 Aug 2006
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Microsoft and SAP booted by Iron Age shoes
When Iron Age Shoes execs wanted to gain more insights into business processes, they chose Oracle E-Business Suite over competing products from Microsoft and SAP. Article | 07 Jun 2006