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  • The Microsoft Resource Center in Dynamics CRM

    The Microsoft Resource Center is a new addition to Microsoft Dynamics CRM 4.0. It includes articles, learning and training resources for Microsoft Dynamics CRM users, plus access to a number of Microsoft Dynamics communities and blogs. This chapter e...  Chapter Download

  • CRM software upgrades: Building a business case

    Contributor and expert Richard Smith explains how to build a business case for a CRM software upgrade. Find out about the key points of an upgrade business case, including justifying the upgrade, the related financial implications and building a cons...  Building a business case

  • CRM software demonstration screencasts

    Get a sneak peek at 10 CRM software user interfaces with these software demos. We recorded real-life samples of user interfaces to show how these systems perform basic tasks.  CRM Software Demos

  • CRM for financial services quiz answers

    Looking for answers to SearchCRM.com's quiz on financial services? Read the answers plus detailed information from our most popular news articles on industry-specific CRM here.  Quiz

  • Siebel CRM software vs. Microsoft CRM software for the midmarket

    Is Siebel's reputation as a CRM leader enough to win over SMBs? Or do SMBs want CRM software from a vendor that specifically caters to the small business and midmarket sector, like Microsoft? Two SearchCRM.com editors duked it out over this hot topic...  Face-off

  • Microsoft Dynamics CRM quiz answers

    Looking for answers to SearchCRM.com's quiz on Microsoft Dynamics CRM? Read the answers plus detailed information from our most popular news articles on Microsoft CRM here.  Quiz

  • Microsoft Dynamics CRM quiz

    If you missed Microsoft's Convergence 2007 conference, use this quiz to catch up on the latest Microsoft CRM news. Read our most popular news articles on Microsoft CRM as well as announcements from the conference. Find out how much you know -- and le...  Quiz

  • Open source CRM: Tips and techniques

    Read this excerpt from Chapter 1, Overview of Open Source from Bernard Golden's "Succeeding with Open Source."  Chapter Download

  • Shopping for CRM systems

    This chapter offers a look into how to properly select the CRM software that is right for your company. You'll find explanations of all types of CRM software options, including vertical software, CRM suites and mid-range versus high-end systems. This...  Chapter Download Library

  • Enterprise CRM software vendors quiz answers

    Looking for a cheat sheet to SearchCRM.com's Enterprise CRM software vendors quiz? Read answers and get detailed information on the latest CRM vendor news and product releases.  Quiz

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