Freight train firm chugging along with new CRM system

CSX had to get its data quality house in order before it could launch a new CRM system.
CRM users rethink strategy at MS Convergence conference

Business people attending the Microsoft Dynamics Convergence conference talk about the difficulties and rewards associated with CRM initiatives.
Microsoft unveils marketing and analytics for CRM

Analyst Denis Pombriant discusses Microsoft Dynamics CRM's move into marketing and social analytics at the company's Convergence 2013 conference.
Microsoft Dynamics Convergence show about to start

Answers to product changes could come as New Orleans hosts the four-day Microsoft Dynamics Convergence 2013 conference.

Evaluating CRM software

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