-
SaaS and on-demand CRM: Building a business case
If you're considering on-demand CRM, take the time to make sure it will yield quantifiable business improvements. In this business case for Software as a Service (SaaS) CRM, contributor Dan Merriman outlines the questions an organization should ask i... Building a business case
-
7. Top open source vendors
Learn the response to the seventh question in SearchCRM.com's exclusive open source CRM quiz. Read the answer and more detailed information on open source technology and vendors. Quiz
-
9. SugarCRM's on-demand options
Learn the response to the ninth question in SearchCRM.com's exclusive open source CRM quiz. Read the answer and more detailed information on open source technology and vendors. Quiz
-
10. Open source deployments
Learn the response to the tenth question in SearchCRM.com's exclusive open source CRM quiz. Read the answer and more detailed information on open source technology and vendors. Quiz
-
3. Open source market share
Learn the response to the third question in SearchCRM.com's exclusive open source CRM quiz. Read the answer and more detailed information on open source technology and vendors. Quiz
-
2. Open source progression
Learn the response to the second question in SearchCRM.com's exclusive open source CRM quiz. Read the answer and more detailed information on open source technology and vendors. Quiz
-
1. Benefits of open source technology
Learn the response to the first question in SearchCRM.com's exclusive open source CRM quiz. Read the answer and more detailed information on open source technology and vendors. Quiz
-
8. Vendors of open source CRM products
Learn the response to the eighth question in SearchCRM.com's exclusive open source CRM quiz. Read the answer and more detailed information on open source technology and vendors. Quiz
-
4. Open source for the SMB?
Learn the response to the fourth question in SearchCRM.com's exclusive open source CRM quiz. Read the answer and more detailed information on open source technology and vendors. Quiz
-
Open source CRM vendors quiz answers
Looking for a cheat sheet to SearchCRM.com's Open source CRM quiz? Read answers and get detailed information on all related CRM topics, including open source CRM vendors and selecting and managing open source technology. Quiz
- See More: Essential Knowledge on Evaluating SaaS CRM and CRM on demand software
-
Social, acquisitions, CEM topped CRM news in 2011
In 2011, CRM professionals were faced with acquisitive vendors, a social tidal wave, a push for mobile computing and the never-ending demands for better, faster customer management systems. News | 22 Dec 2011
-
Is the ERP software market down to three vendors?
SAP, Oracle and Salesforce are consolidating the market for SaaS applications and software buyers should be concerned. Blog | 06 Dec 2011
-
CRM Idol: An insider’s look at the judging process
Industry consultant and CRM Idol judge Denis Pombriant shares his thoughts on the evaluation process that picked the top new CRM applications in the market. News | 08 Nov 2011
-
RightNow customers concerned, curious about future with Oracle
Oracle's planned acquisition of RightNow for $1.5 billion has attendees of the RightNow customer summit wondering what the future will hold. News | 25 Oct 2011
-
Column: Assessing Salesforce.com’s application development platforms
Salesforce.com may have focused on the social enterprise at Dreamforce, but its cloud-based programming tools are grabbing customer’s attention, too. News | 27 Sep 2011
-
Salesforce.com ramps up plans for CRM data integration
Salesforce.com has big plans for social customer profiles, but it might take a whiole for this concept of CRM data integration to fully translate into reality. News | 20 Sep 2011
-
Is benchmarking data the next big step for SaaS?
SaaS companies collect a wealth of information from their customers. Isn't about time they started sharing it? NetSuite plans to. Blog | 08 Sep 2011
-
Benioff is a rock star and other notes from Dreamforce
Emptying out the reporter's notebook from Dreamforce and wondering about VMforce, HR in social media and Benioff's rock star status. News | 06 Sep 2011
-
Salesforce beefs up database, Heroku, mobile offerings
Salesforce aims to broaden customer base by adding new functions to the core of its product line. News | 01 Sep 2011
-
Salesforce.com reveals a Chatter-based social CRM plan
Salesforce.com gave Chatter the official nod by creating a social enterprise strategy with this collaboration tool as its centerpiece. News | 01 Sep 2011
- See More: News on Evaluating SaaS CRM and CRM on demand software
-
Siebel may trigger hybrid approach with hosted CRM
Siebel's new hosted CRM strategy may, in the short-term, force Siebel's sales force to work against itself. But in the long run, it may offer customers a transition. Tip
-
Hosted CRM or in-house CRM? It depends.
In-house CRM provides more flexibility, but hosting is cheaper. Before you choose an approach, you should figure out which factors are most important to your project. Tip
-
Hosted or in-house CRM? It depends
In-house CRM provides more flexibility, but hosting is cheaper. Before you choose an approach, you should figure out which factors are most important to your project. Tip
-
Can you trust the cloud? Bill Band weighs in on cloud security
Many organizations are concerned about CRM cloud security. How much can you trust the cloud and what are the benefits? Ask the Expert
-
Cloud security concerns persist over multi-tenancy environments
Since Oracle announced its cloud plans, multi-tenancy has again become a concern. Should users be worried? Cloud expert Jeff Kaplan pulls the truth about cloud security out of the fog. Ask the Expert
-
How to ensure CRM implementation success
Find out what taking on a new on-premise or SaaS CRM product entails, and what the benchmarks and best practices are for a CRM implementation success. Answer
-
Can you explain Salesforce.com integration capabilities?
According to some experts, Salesforce.com integration capabilities are top notch. Find out how Salesforce.com integrates with other business applications. Ask the Expert
-
What are the benefits of the Force.com platform for a small business?
Learn about two important features the Force.com platform offers for small businesses in this expert tip. Find out about the Salesforce.com API. Ask the Expert
-
Which vendors are Oracle and Siebel On Demand CRM competitors?
Learn about CRM products from Oracle and Siebel on demand CRM competitors and get a brief description of Microsoft, RightNow and Salesforce.com. Ask the Expert
-
Are there limitations to SAP CRM On Demand?
Learn about the integration limitations of SAP CRM On Demand and get more information on SAP CRM in this tip from SAP CRM expert Srini Katta. Ask the Expert
-
Criteria for evaluating on-demand CRM or SaaS CRM
Expert Denis Pombriant gives tips for evaluating on-demand CRM or SaaS CRM and preparing for downtime. Ask the Expert
-
Are there security risks associated with SaaS CRM?
Expert Denis Pombriant discusses some of the security risks associated with SaaS CRM. Ask the Expert
-
Advantages of business process outsourcing with on-demand CRM
Expert Denis Pombriant answers a reader question about how a company using business process outsourcing (BPO) can also use Software as a Service (SaaS) or on-demand CRM to its best advantage. Ask the Expert
- See More: Expert Advice on Evaluating SaaS CRM and CRM on demand software
-
Hosted CRM
Hosted CRM is an arrangement in which a company outsources some or all of its customer relationship management (CRM) functions to an application service provider (ASP). The hosted CRM model is said to increase return on investment (ROI) by decreasing... Word
-
Huntington Bank CIO discusses social enterprises and enterprise licenses
Zahid Afzal hits on some of the newsworthy moments from Dreamforce, describing how the bank is using Salesfore.com and social CRM to keep non-sales staff connected. Video
-
Salesforce.com customers give Chatter closer look
At Salesforce.com's Dreamforce user conference, several customers on the show floor expressed interest in the Chatter collaboration tool. Video
-
Is Salesforce.com's DRO the first step to a private option?
In this video, Jeff Kaplan of ThinkStrategies discusses Salesforce.com's new Database Rights Option (DRO) and what it means for the SaaS market including a possible private Salesforce cloud. Video
-
Paul Greenberg on Oracle's CRM roadmap
Paul Greenberg, president of the 56 Group LLC and author of CRM at the Speed of Light, discussed Oracle's plans for its CRM roadmap, including a RESTful architecture, from the OpenWorld conference. Video
-
Can you trust the cloud? Bill Band weighs in on cloud security
Many organizations are concerned about CRM cloud security. How much can you trust the cloud and what are the benefits? Ask the Expert
-
Social, acquisitions, CEM topped CRM news in 2011
In 2011, CRM professionals were faced with acquisitive vendors, a social tidal wave, a push for mobile computing and the never-ending demands for better, faster customer management systems. News
-
Cloud security concerns persist over multi-tenancy environments
Since Oracle announced its cloud plans, multi-tenancy has again become a concern. Should users be worried? Cloud expert Jeff Kaplan pulls the truth about cloud security out of the fog. Ask the Expert
-
Is the ERP software market down to three vendors?
SAP, Oracle and Salesforce are consolidating the market for SaaS applications and software buyers should be concerned. Blog
-
Customer Experience Exchange
Guide
-
Volume 1 Nov/Dec 2011: Making CEM a priority
Guide
-
CRM Idol: An insider’s look at the judging process
Industry consultant and CRM Idol judge Denis Pombriant shares his thoughts on the evaluation process that picked the top new CRM applications in the market. News
-
RightNow customers concerned, curious about future with Oracle
Oracle's planned acquisition of RightNow for $1.5 billion has attendees of the RightNow customer summit wondering what the future will hold. News
-
Column: Assessing Salesforce.com’s application development platforms
Salesforce.com may have focused on the social enterprise at Dreamforce, but its cloud-based programming tools are grabbing customer’s attention, too. News
-
Salesforce.com ramps up plans for CRM data integration
Salesforce.com has big plans for social customer profiles, but it might take a whiole for this concept of CRM data integration to fully translate into reality. News
- See More: All on Evaluating SaaS CRM and CRM on demand software
About Evaluating SaaS CRM and CRM on demand software
Develop a Software as a Service (SaaS) strategy with the news, advice and resources in this section. Learn how to define hosted CRM and SaaS CRM vs. on-premise CRM. Find out about transitioning to SaaS CRM or from hosted CRM to on-premise CRM. Research issues like data security for SaaS CRM, SaaS customization and scalability for CRM on-demand and support and maintenance for SaaS CRM applications. Find advice on vendors and service providers in the SaaS market, including products like SAP CRM on demand, Oracle CRM on demand, Siebel on demand and Salesforce.com and how to determine if a SaaS CRM implementation is the right choice for your business.