Email Alerts
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Customer Experience Exchange
Guide
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Volume 1 Nov/Dec 2011: Making CEM a priority
Guide
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Dreamforce '11 Special Report
Special Report
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SearchCRM Cloud Guide
Guide
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The top 20 SaaS and cloud computing buzzwords
Learn the top 20 SaaS and cloud computing buzzwords. Get information on on-demand CRM, hosted CRM and cloud-based computing. Feature
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The top on-demand CRM and SaaS CRM FAQs
Browse our list of the top on-demand CRM and SaaS CRM FAQs and learn about on-demand CRM vs. on-premise CRM, common SaaS CRM implementation pitfalls and SaaS security. FAQ
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SearchCRM.com product directory library
These product directories are designed to provide information to assist organizations in evaluating and purchasing CRM software, call center software and sales force automation software. Our product directories contain basic information about vendors... Product directory
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Microsoft CRM demonstration screencast
Bill Patterson, group product manager for Microsoft CRM, demonstrates Microsoft's new on-demand application, scheduled for release in the second quarter of 2008 CRM Software Demos
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SaaS and On-Demand CRM Learning Guide
This guide covers the pros and cons of SaaS CRM, definitions of SaaS and on-demand CRM terminology, industry news and trends, information about SaaS CRM software providers and tips for evaluation and implementation of SaaS CRM systems. Learning Guide
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RightNow CRM demonstration screencast
In this screencast, Sylvia Nolan, solutions consultant with RightNow Technologies, explains RightNow's self-service and customer service applications. CRM Software Demos
- See More: Essential Knowledge on Evaluating SaaS CRM and CRM on demand software
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Salesforce.com folds Rypple HR into its ‘social enterprise’
Salesforce.com has completed the first integration between its HR software acquisition and its core CRM system, and one analyst thinks the technology holds lots of possibilities for the future. News | 15 Mar 2012
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Microsoft preps cloud ERP
Ahead of its Convergence business application show, Microsoft is talking ERP in the cloud, its internal use of SAP and the exploding SaaS HR software market. Blog | 16 Feb 2012
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Social, acquisitions, CEM topped CRM news in 2011
In 2011, CRM professionals were faced with acquisitive vendors, a social tidal wave, a push for mobile computing and the never-ending demands for better, faster customer management systems. News | 22 Dec 2011
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Is the ERP software market down to three vendors?
SAP, Oracle and Salesforce are consolidating the market for SaaS applications and software buyers should be concerned. Blog | 06 Dec 2011
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CRM Idol: An insider’s look at the judging process
Industry consultant and CRM Idol judge Denis Pombriant shares his thoughts on the evaluation process that picked the top new CRM applications in the market. News | 08 Nov 2011
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RightNow customers concerned, curious about future with Oracle
Oracle's planned acquisition of RightNow for $1.5 billion has attendees of the RightNow customer summit wondering what the future will hold. News | 25 Oct 2011
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Column: Assessing Salesforce.com’s application development platforms
Salesforce.com may have focused on the social enterprise at Dreamforce, but its cloud-based programming tools are grabbing customer’s attention, too. News | 27 Sep 2011
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Salesforce.com ramps up plans for CRM data integration
Salesforce.com has big plans for social customer profiles, but it might take a whiole for this concept of CRM data integration to fully translate into reality. News | 20 Sep 2011
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Is benchmarking data the next big step for SaaS?
SaaS companies collect a wealth of information from their customers. Isn't about time they started sharing it? NetSuite plans to. Blog | 08 Sep 2011
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Benioff is a rock star and other notes from Dreamforce
Emptying out the reporter's notebook from Dreamforce and wondering about VMforce, HR in social media and Benioff's rock star status. News | 06 Sep 2011
- See More: News on Evaluating SaaS CRM and CRM on demand software
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Siebel may trigger hybrid approach with hosted CRM
Siebel's new hosted CRM strategy may, in the short-term, force Siebel's sales force to work against itself. But in the long run, it may offer customers a transition. Tip
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Hosted CRM or in-house CRM? It depends.
In-house CRM provides more flexibility, but hosting is cheaper. Before you choose an approach, you should figure out which factors are most important to your project. Tip
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Hosted or in-house CRM? It depends
In-house CRM provides more flexibility, but hosting is cheaper. Before you choose an approach, you should figure out which factors are most important to your project. Tip
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Can you trust the cloud? Bill Band weighs in on cloud security
Many organizations are concerned about CRM cloud security. How much can you trust the cloud and what are the benefits? Ask the Expert
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Cloud security concerns persist over multi-tenancy environments
Since Oracle announced its cloud plans, multi-tenancy has again become a concern. Should users be worried? Cloud expert Jeff Kaplan pulls the truth about cloud security out of the fog. Ask the Expert
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How to ensure CRM implementation success
Find out what taking on a new on-premise or SaaS CRM product entails, and what the benchmarks and best practices are for a CRM implementation success. Answer
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Can you explain Salesforce.com integration capabilities?
According to some experts, Salesforce.com integration capabilities are top notch. Find out how Salesforce.com integrates with other business applications. Ask the Expert
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What are the benefits of the Force.com platform for a small business?
Learn about two important features the Force.com platform offers for small businesses in this expert tip. Find out about the Salesforce.com API. Ask the Expert
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Which vendors are Oracle and Siebel On Demand CRM competitors?
Learn about CRM products from Oracle and Siebel on demand CRM competitors and get a brief description of Microsoft, RightNow and Salesforce.com. Ask the Expert
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Are there limitations to SAP CRM On Demand?
Learn about the integration limitations of SAP CRM On Demand and get more information on SAP CRM in this tip from SAP CRM expert Srini Katta. Ask the Expert
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Criteria for evaluating on-demand CRM or SaaS CRM
Expert Denis Pombriant gives tips for evaluating on-demand CRM or SaaS CRM and preparing for downtime. Ask the Expert
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Are there security risks associated with SaaS CRM?
Expert Denis Pombriant discusses some of the security risks associated with SaaS CRM. Ask the Expert
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Advantages of business process outsourcing with on-demand CRM
Expert Denis Pombriant answers a reader question about how a company using business process outsourcing (BPO) can also use Software as a Service (SaaS) or on-demand CRM to its best advantage. Ask the Expert
- See More: Expert Advice on Evaluating SaaS CRM and CRM on demand software
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Hosted CRM
Hosted CRM is an arrangement in which a company outsources some or all of its customer relationship management (CRM) functions to an application service provider (ASP). The hosted CRM model is said to increase return on investment (ROI) by decreasing... Definition
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Huntington Bank CIO discusses social enterprises and enterprise licenses
Zahid Afzal hits on some of the newsworthy moments from Dreamforce, describing how the bank is using Salesfore.com and social CRM to keep non-sales staff connected. Video
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Salesforce.com customers give Chatter closer look
At Salesforce.com's Dreamforce user conference, several customers on the show floor expressed interest in the Chatter collaboration tool. Video
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Is Salesforce.com's DRO the first step to a private option?
In this video, Jeff Kaplan of ThinkStrategies discusses Salesforce.com's new Database Residency Option (DRO) and what it means for the SaaS market including a possible private Salesforce cloud. Video
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Paul Greenberg on Oracle's CRM roadmap
Paul Greenberg, president of the 56 Group LLC and author of CRM at the Speed of Light, discussed Oracle's plans for its CRM roadmap, including a RESTful architecture, from the OpenWorld conference. Video
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Salesforce.com folds Rypple HR into its ‘social enterprise’
Salesforce.com has completed the first integration between its HR software acquisition and its core CRM system, and one analyst thinks the technology holds lots of possibilities for the future. News
-
Microsoft preps cloud ERP
Ahead of its Convergence business application show, Microsoft is talking ERP in the cloud, its internal use of SAP and the exploding SaaS HR software market. Blog
-
Can you trust the cloud? Bill Band weighs in on cloud security
Many organizations are concerned about CRM cloud security. How much can you trust the cloud and what are the benefits? Ask the Expert
-
Social, acquisitions, CEM topped CRM news in 2011
In 2011, CRM professionals were faced with acquisitive vendors, a social tidal wave, a push for mobile computing and the never-ending demands for better, faster customer management systems. News
-
Cloud security concerns persist over multi-tenancy environments
Since Oracle announced its cloud plans, multi-tenancy has again become a concern. Should users be worried? Cloud expert Jeff Kaplan pulls the truth about cloud security out of the fog. Ask the Expert
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Is the ERP software market down to three vendors?
SAP, Oracle and Salesforce are consolidating the market for SaaS applications and software buyers should be concerned. Blog
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Customer Experience Exchange
Guide
-
Volume 1 Nov/Dec 2011: Making CEM a priority
Guide
-
CRM Idol: An insider’s look at the judging process
Industry consultant and CRM Idol judge Denis Pombriant shares his thoughts on the evaluation process that picked the top new CRM applications in the market. News
-
RightNow customers concerned, curious about future with Oracle
Oracle's planned acquisition of RightNow for $1.5 billion has attendees of the RightNow customer summit wondering what the future will hold. News
- See More: All on Evaluating SaaS CRM and CRM on demand software
About Evaluating SaaS CRM and CRM on demand software
Develop a Software as a Service (SaaS) strategy with the news, advice and resources in this section. Learn how to define hosted CRM and SaaS CRM vs. on-premise CRM. Find out about transitioning to SaaS CRM or from hosted CRM to on-premise CRM. Research issues like data security for SaaS CRM, SaaS customization and scalability for CRM on-demand and support and maintenance for SaaS CRM applications. Find advice on vendors and service providers in the SaaS market, including products like SAP CRM on demand, Oracle CRM on demand, Siebel on demand and Salesforce.com and how to determine if a SaaS CRM implementation is the right choice for your business.