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Evaluating SaaS CRM and CRM on demand software News
July 02, 2012
An emergency response software seller needed a little help tying a new CRM platform to its inventory and back end systems.
June 26, 2012
Obtaining a service-level agreement with a SaaS provider requires asking some tough questions.
March 15, 2012
Salesforce.com has completed the first integration between its HR software acquisition and its core CRM system, and one analyst thinks the technology holds lots of possibilities for the future.
December 22, 2011
In 2011, CRM professionals were faced with acquisitive vendors, a social tidal wave, a push for mobile computing and the never-ending demands for better, faster customer management systems.
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Cloud-based CRM systems can be more agile and flexible than on-premises applications, one expert argues. So, why aren't enterprises adopting them? Continue Reading
Hosted CRM is an arrangement in which a company outsources some or all of its customer relationship management (CRM) functions to an application service provider (ASP). The hosted CRM model is said to increase return on investment (ROI) by ... Continue Reading
Software as a Service (SaaS) is a software distribution model in which applications are hosted by a vendor or service provider and made available to customers over a network, typically the Internet. Continue Reading
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Users weigh in on how they choose CRM system features and what they consider must-have CRM functionality. Continue Reading
How are SAP CRM mobile apps different from other mobile apps? And what makes for well-designed mobile CRM software, anyway? One SAP exec explains. Continue Reading
A lead generation company is using call-routing software to reach out to Spanish-speaking consumers seeking insurance. Continue Reading
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Celso Mello, CIO at a provider of home heating and cooling services, talks about his path to IT-business alignment and success. Continue Reading
With ERP finally moving to the cloud, companies are looking for ways to integrate their existing cloud CRM applications with cloud ERP. Before starting on an integration project, learn how to make the business case for integrating cloud CRM ... Continue Reading
Learn the top 20 SaaS and cloud computing buzzwords. Get information on on-demand CRM, hosted CRM and cloud-based computing. Continue Reading
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Expert Denis Pombriant explains what companies need to consider to ensure they select the best cloud CRM software for their needs. Continue Reading
Many organizations are concerned about CRM cloud security. How much can you trust the cloud and what are the benefits? Continue Reading
Since Oracle announced its cloud plans, multi-tenancy has again become a concern. Should users be worried? Cloud expert Jeff Kaplan pulls the truth about cloud security out of the fog. Continue Reading