Email Alerts
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Social, acquisitions, CEM topped CRM news in 2011
In 2011, CRM professionals were faced with acquisitive vendors, a social tidal wave, a push for mobile computing and the never-ending demands for better, faster customer management systems. News
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Cloud security concerns persist over multi-tenancy environments
Since Oracle announced its cloud plans, multi-tenancy has again become a concern. Should users be worried? Cloud expert Jeff Kaplan pulls the truth about cloud security out of the fog. Ask the Expert
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Is the ERP software market down to three vendors?
SAP, Oracle and Salesforce are consolidating the market for SaaS applications and software buyers should be concerned. Blog
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Customer Experience Exchange
Guide
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Volume 1 Nov/Dec 2011: Making CEM a priority
Guide
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CRM Idol: An insider’s look at the judging process
Industry consultant and CRM Idol judge Denis Pombriant shares his thoughts on the evaluation process that picked the top new CRM applications in the market. News
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RightNow customers concerned, curious about future with Oracle
Oracle's planned acquisition of RightNow for $1.5 billion has attendees of the RightNow customer summit wondering what the future will hold. News
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Column: Assessing Salesforce.com’s application development platforms
Salesforce.com may have focused on the social enterprise at Dreamforce, but its cloud-based programming tools are grabbing customer’s attention, too. News
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Salesforce.com ramps up plans for CRM data integration
Salesforce.com has big plans for social customer profiles, but it might take a whiole for this concept of CRM data integration to fully translate into reality. News
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Huntington Bank CIO discusses social enterprises and enterprise licenses
Zahid Afzal hits on some of the newsworthy moments from Dreamforce, describing how the bank is using Salesfore.com and social CRM to keep non-sales staff connected. Video