Evaluating SaaS CRM and CRM on demand software

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  • How important is CRM software pricing?

    SaaS has simplified the way vendors price their software. How much do buyers care, and could it lead to a price war in the market?  News

  • On-demand CRM price comparison

    Software as a Service, or on-demand CRM, has transformed the way CRM software is priced. See how the top SaaS vendors stack up against one another.  News

  • Microsoft targets Salesforce.com, Oracle CRM with promotional price

    Microsoft continued to put pricing pressure on its competitors in the SaaS CRM market today as it revealed plans to offer Dynamics CRM Online at a $34 per user per month price.  News

  • Amazon corners off its cloud for Oracle users

    Amazon Web Services is splitting off a chunk of its cloud infrastructure for Oracle VM and Oracle apps, while Oracle loosens up its licensing for Amazon. Will customers care?  News

  • Head to head video: Ellison gets cloud computing religion

    In 2009, Oracle CEO Larry Ellison compared cloud computing hype to water vapor. Now, he’s on the cloud bandwagon. Compare Larry’s Cloud commentary from ‘09 to this year’s keynote.  Blog

  • Microsoft releases online CRM beta, targets Salesforce.com

    Microsoft made the beta release of its SaaS-based CRM product available yesterday and continued to target Salesforce.com as it did.  Blog

  • Hosted CRM

    Hosted CRM is an arrangement in which a company outsources some or all of its customer relationship management (CRM) functions to an application service provider (ASP). The hosted CRM model is said to increase return on investment (ROI) by decreasing...  Definition

  • Software as a Service (SaaS)

    Software as a Service (SaaS) is a software distribution model in which applications are hosted by a vendor or service provider and made available to customers over a network, typically the Internet.  Definition

  • Microsoft to update Dynamics CRM, add Marketplace

    Microsoft revealed some of the features of the forthcoming CRM upgrade at its partner conference, including Marketplace, a repository of partner applications and extensions.  News

  • Gartner debunks SaaS CRM myths

    SaaS vendors' claims don't always stand up. Gartner analysts took a closer look at some myths at the recent Customer 360 Summit.  News

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