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The top 20 SaaS and cloud computing buzzwords
Learn the top 20 SaaS and cloud computing buzzwords. Get information on on-demand CRM, hosted CRM and cloud-based computing. Feature
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Software buyers the winners with RightNow pact
RightNow's new licensing structure includes things CRM buyers should already be negotiating, but it's still good news for buyers. Blog
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RightNow challenges SaaS market to provide clearer SLAs, fairer pricing
RightNow pledged no shelfware, the ability to flex up or down on licenses, and five-year price certainty. It called on competitors to do the same. News
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SaaS CRM wins new business with low investment
SaaS CRM helps a national broker/dealer woo financial advisers away from competitors by creating a single-sign on experience. News
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Lingering questions on Dreamforce, Chatter, social networks and enterprise applications
Now that Salesforce.com has announced a collaboration platform, there are still questions around filtering and whether it's ready for the larger enterprise. Blog
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How to ensure CRM implementation success
Find out what taking on a new on-premise or SaaS CRM product entails, and what the benchmarks and best practices are for a CRM implementation success. Answer
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The benefits of being a Salesforce.com customer
Jack Miller, the CTO of a real estate brokerage in Austin, Texas, discusses the benefits of working with Salesforce.com. Video
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An interview with Jeff Kaplan at Dreamforce 2009
Jeff Kaplan of Think Strategies discussed the goals of Salesforce.com's new collaboration technology service known as Chatter and whether it could live up its billing as 'Facebook for the enterprise.' Video
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SaaS CRM or CRM in the cloud: Sage and Consona add to the dilemma
Sage and Consona are both offering cloud-based CRM software "in the cloud" running on Amazon's infrastructure, but there are differences between this and the SaaS model. News
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Paul Greenberg on Oracle's CRM roadmap
Paul Greenberg, president of the 56 Group LLC and author of CRM at the Speed of Light, discussed Oracle's plans for its CRM roadmap, including a RESTful architecture, from the OpenWorld conference. Video