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What are the benefits of the Force.com platform for a small business?
Learn about two important features the Force.com platform offers for small businesses in this expert tip. Find out about the Salesforce.com API. Ask the Expert
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Are Software as a Service (SaaS) vendors recession-proof?
SaaS CRM vendor research must be thorough, especially during a recession, says expert Denis Pombriant. In this column, you'll find out what a company's attrition rate says about its stability. Column
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Which vendors are Oracle and Siebel On Demand CRM competitors?
Learn about CRM products from Oracle and Siebel on demand CRM competitors and get a brief description of Microsoft, RightNow and Salesforce.com. Ask the Expert
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Voices of CRM: Anthony Lye on Oracle on Demand, Social CRM
Oracle's senior vice president of CRM, discusses Oracle's latest efforts with SaaS, its social CRM strategy and how it compares with Salesforce.com. News
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Are there limitations to SAP CRM On Demand?
Learn about the integration limitations of SAP CRM On Demand and get more information on SAP CRM in this tip from SAP CRM expert Srini Katta. Ask the Expert
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NetSuite's Salesforce.com discount indicative of SaaS CRM pricing pressures
SaaS CRM vendors are coming under increasing pressure to lower prices, with Microsoft entering the market and NetSuite offering discounts to woo Salesforce.com customers. Article
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SaaS CRM services in greater demand
SaaS CRM was once touted for the ability of customers to simply "flip the switch" to implement it, but a growing number of services firms are now emerging around the model. Article
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Voices of CRM: Loomis on switching from Salesforce.com to Oracle CRM On Demand
The CIO of Loomis explains how his company is undergoing a transformation of how it serves its customers, including the deployment of Oracle technology. News
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Firms avoid on-demand pricing surprises with careful SLA negotiations
Some companies are finding that their initial on-demand software discounts disappear when their contract runs out, while others are winning concessions, thanks to a focus on SLAs. Article
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Criteria for evaluating on-demand CRM or SaaS CRM
Expert Denis Pombriant gives tips for evaluating on-demand CRM or SaaS CRM and preparing for downtime. Ask the Expert