CRM / Call Center Topics:
Evaluating SaaS CRM and CRM on demand software
Develop a Software as a Service (SaaS) strategy with the news, advice and resources in this section. Learn how to define hosted CRM and SaaS CRM vs. on-premise CRM. Find out about transitioning to SaaS CRM or from hosted CRM to on-premise CRM. Research issues like data security for SaaS CRM, SaaS customization and scalability for CRM on-demand and support and maintenance for SaaS CRM applications. Find advice on vendors and service providers in the SaaS market, including products like SAP CRM on demand, Oracle CRM on demand, Siebel on demand and Salesforce.com and how to determine if a SaaS CRM implementation is the right choice for your business.
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Can you explain Salesforce.com integration capabilities?
Ask the Expert - According to some experts, Salesforce.com integration capabilities are top notch. Find out how Salesforce.com integrates with other business applications.
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What are the benefits of the Force.com platform for a small business?
Ask the Expert - Learn about two important features the Force.com platform offers for small businesses in this expert tip. Find out about the Salesforce.com API.
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Is on-premise CRM a bad investment given the growth of SaaS CRM?
Ask the Expert - Are on-premise CRM investments a bad idea, given the growth of SaaS CRM software? Find out about both CRM deployment options in this expert tip.
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Which vendors are Oracle and Siebel On Demand CRM competitors?
Ask the Expert - Learn about CRM products from Oracle and Siebel on demand CRM competitors and get a brief description of Microsoft, RightNow and Salesforce.com.
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Are there limitations to SAP CRM On Demand?
Ask the Expert - Learn about the integration limitations of SAP CRM On Demand and get more information on SAP CRM in this tip from SAP CRM expert Srini Katta.
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Does Oracle CRM integrate best with other Oracle applications?
Ask the Expert - Expert Bill Band discusses integrating Oracle CRM products with other Oracle applications in this tip.
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The advantages of Microsoft CRM Online: Support, flexibility and cost
Ask the Expert - In this expert tip, Richard Smith discusses the standout features in Microsoft CRM Online and explains how Microsoft is directly competing with Salesforce.com
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Oracle CRM On Demand: Improvements and Web 2.0 functionality
Ask the Expert - Learn about the new usability, productivity and social networking features in Oracle CRM On Demand.
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Microsoft CRM Online: How will it compete?
Ask the Expert - CRM software expert Denis Pombriant discusses Microsoft CRM Online and what this release really means for the on-demand CRM software market.
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Criteria for evaluating on-demand CRM or SaaS CRM
Ask the Expert - Expert Denis Pombriant gives tips for evaluating on-demand CRM or SaaS CRM and preparing for downtime.
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