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SaaS CRM or CRM in the cloud: Sage and Consona add to the dilemma
Sage and Consona are both offering cloud-based CRM software "in the cloud" running on Amazon's infrastructure, but there are differences between this and the SaaS model. News | 12 Nov 2009
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What's behind the Oracle-Salesforce.com back and forth?
SuccessFactors has switched from Salesforce.com to Oracle On Demand back to Salesforce.com. What does it mean for SaaS pricing and what does it say about SaaS data migration? News | 03 Sep 2009
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Will the front office reap more benefits of cloud computing/SaaS CRM?
Cloud computing has more to offer the front office than the back office, Denis Pombriant suggests. Read his thoughts on the SaaS market and the benefits of cloud computing and SaaS CRM for the front office. Column | 23 Jun 2009
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SAP adds to the multi-tenancy SaaS debate
SAP's is now embracing multi-tenant Software as a Service as it builds out a new set of on-demand applicaitons. News | 12 Jun 2009
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Is Salesforce.com simply shifting its maintenance to partners?
Days after CEO Marc Benioff pronounced "The End of Maintenance" it appears the company is charging partners for support. News | 01 May 2009
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Microsoft, SugarCRM make CRM pricing cheaper, simpler, cloudier
SugarCRM has released a low-cost option and reduced fees for its existing offerings, and is offering on-premise and on-demand CRM together for one price. Microsoft released new financing. Article | 30 Apr 2009
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Are Software as a Service (SaaS) vendors recession-proof?
SaaS CRM vendor research must be thorough, especially during a recession, says expert Denis Pombriant. In this column, you'll find out what a company's attrition rate says about its stability. Column | 13 Apr 2009
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Voices of CRM: Anthony Lye on Oracle on Demand, Social CRM
Oracle's senior vice president of CRM, discusses Oracle's latest efforts with SaaS, its social CRM strategy and how it compares with Salesforce.com. News | 09 Mar 2009
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NetSuite's Salesforce.com discount indicative of SaaS CRM pricing pressures
SaaS CRM vendors are coming under increasing pressure to lower prices, with Microsoft entering the market and NetSuite offering discounts to woo Salesforce.com customers. Article | 22 Oct 2008
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SaaS CRM services in greater demand
SaaS CRM was once touted for the ability of customers to simply "flip the switch" to implement it, but a growing number of services firms are now emerging around the model. Article | 21 Oct 2008