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Insurance firm uses call-routing software to reach Hispanic community
A lead generation company is using call-routing software to reach out to Spanish-speaking consumers seeking insurance. Feature
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Rehab network gets Web marketing help with call-tracking software
Foundations Recovery Network discovered a SaaS offering that measures telephone calls and Web visits made through Google AdWords. Feature
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MLB teams batting a thousand with social CRM strategy
Companies building CRM strategies can learn from how Major League Baseball uses social media to connect with fans. Feature
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WCM integration snags slow linking with customer experience management
Organizations looking to nurture customer experience initiatives for that elusive 360-degree view of the customer must leap WCM-business system integration hurdles, industry watchers say. Feature
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Treat customers well, but stay profitable
This excerpt from The Customer Experience Edge examines the four essentials of customer experience management, why customer engagement is important and how to put them into action. Book Excerpt
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Mobile marketing: Understanding the wireless world
Interested in learning more about mobile marketing? This chapter provides an overview of messaging, including four main messaging technologies: SMS, smart messaging, EMS and MMS. Learn how to use messaging as part of your own mobile marketing strateg... Chapter Download
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Web 2.0 and CRM quiz answers
Test yourself on Web 2.0 and social networking and how this technology is impacting CRM, with the answers to SearchCRM.com's quiz. Quiz
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The Design of Sites: Patterns for Creating Winning Web Sites
Customer-centered Web site design is no longer a luxury adopted only by forward-thinking companies with a special interest in customer satisfaction. As the cost of maintaining a customer service operation increases, the ability of Web site visitors t... Chapter Download Library
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10. A type of program that a spammer uses to find email addresses
A spambot is a program used by spammers that trolls the Internet searching for email addresses. This is the answer to the tenth question of SearchCRM.com's email marketing quiz. Quiz Answer
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Marketing Metrics -- 50+ Metrics Every Executive Should Master
Marketers today must understand their addressable markets quantitatively. It is imperative to measure new opportunities and the investment needed to realize them. Read this chapter to learn how. Chapter Download Library
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Data management platform adds analytics for digital marketers
Data management platform Crowd Control puts more analytics power into the hands of digital marketers and media buyers. News | 07 Mar 2013
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Salesforce, Microsoft announce major marketing software deals
Salesforce.com has partnered with 20 vendors to fill out its Marketing Cloud platform, and Microsoft acquired automated marketing vendor MarketingPilot. News | 19 Oct 2012
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Salesforce.com tackles social marketing with Marketing Cloud
Salesforce.com is getting into the marketing technology business with its latest release, Marketing Cloud. Conference Coverage | 21 Sep 2012
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Adobe stresses personalization at digital marketing conference
Experts recommend taking time and making the most of data to market digitally. News | 21 Jun 2012
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Oracle and Salesforce make play for social CRM platforms
The CRM heavyweights bought up a handful of social CRM start ups this month and it should convince CRM buyers to invest in the technology themselves, analysts said. News | 08 Jun 2012
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CRM trends for 2012: Let us know what you think
Participate in SearchCRM's 2012 reader survey and help the editors write articles and create online resources that are targeted to your CRM needs. Reader Survey | 21 May 2012
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Measurement, monitoring essential to customer experience management
Learn how Coca-Cola and ING Direct expanded their customer experience management in social media approaches by measuring goals and monitoring customer feedback. News | 10 Jan 2012
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Digital marketing strategies demand deeper understanding of customer behaviors
Companies can cash in on customers’ increasing use of social and mobile channels, as long as they target their messages and don’t overstay their welcome. News | 08 Dec 2011
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Salesforce unveils Radian6 Social Marketing Cloud
Salesforce.com is continuing to deliver its social enterprise message with the unveiling of the Radian6 Social Marketing Cloud, a social marketing service that lets enterprises interact with customers. News | 30 Nov 2011
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Blog: Companies not getting social ROI -- yet
Many companies are not yet getting big payback from social CRM because they are spending most of their time monitoring their brand and competitor's activities. News | 14 Nov 2011
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Virtualized storage makes prepress an express
Krug Litho Art uses virtualization to get the most out of its network, increasing speeds and feeds by about 300%. Tip
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Web site cruises out of storage stone age: Automobile retailer makes the choice between SAN and NAS
A car reseller's database management system gets a more-than-routine network inspection. Tip
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e-government
definition from WhatIs.com Tip
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State of Michigan goes online
SearchCRM spoke with Peyman Zand, Deputy Director at the e-Michigan Office, about the project. Tip
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Dow Jones turns to e-CRM
Dow Jones turns to e-CRM Tip
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The importance of a good browser
A short analysis of what makes a good browser, as browser applies to a data mart. Tip
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Creating customer portals
SearchCRM spoke with Wayne Lambert, executive VP and CIO of Shop At Home, about their CRM project. Tip
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Multimedia customer communications
Tip
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Using CEM to evaluate your Web site
Tip
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Use Your Current Experience to Find New Opportunities
Tip
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Expand loyalty programs to reward social activity
Plan to reward customers for social network activity and consider “lifestyle” rewards instead of just discounts -- a cooking lesson, maybe? Answer
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Top e-survey tools
Ask the Expert
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Questions on Internet marketing programs
Ask the Expert
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E-tail vs. retail
Ask the Expert
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content marketing
Content marketing is the publication of material designed to promote a brand, usually through a more oblique and subtle approach than that of traditional push advertising. The essence of good content marketing is that it offers something the viewer w... Definition
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native advertising
Native advertising is the integration of marketing content with a website in such a way that it is not distinct from the rest of the site in terms of its content, format, style or placement. Although native content is often informational rather than ... Definition
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dot com disclosures (.com disclosures)
The dot com disclosures are the Federal Trade Commission's guidelines for applying its regulations to online marketing activities. The FTC's original document "Dot Com Disclosures: Information About Online Advertising," issued in May 2000, dealt prim... Definition
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interrupt marketing
Interrupt marketing is the traditional model of product promotion, in which people have to stop what they're doing to pay attention to the marketing message or deal with it in some other way. Definition
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discoverability marketing
Discoverability marketing is the practice of making it easier for customers or potential customers to find products when they are actively looking for them or have demonstrated a need for them. Definition
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social media listening
Social media listening, also known as social media monitoring, is the process of identifying and assessing what is being said about a company, individual, product or brand. Definition
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Graph Search
Graph Search is a search engine that is integrated with Facebook’s social graphs. The search engine processes natural language queries to return information from across the user’s network of friends and connections or beyond, depending on the search.... Definition
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implicit data
Implicit data is information that is not provided intentionally but gathered from available data streams. Implicit data contrasts with explicit data, which is data that is provided intentionally, for example through surveys and membership registratio... Definition
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Cyber Monday
Cyber Monday is a marketing event created to promote online sales. The day falls on the Monday after Black Friday, which directly follows American Thanksgiving Day. Definition
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autoblog
An autoblog is a blog with content that is automatically gathered and compiled from RSS feeds. Autoblogging software does most of the work. The blog owner may not do much beyond selecting RSS feeds, determining schedules and selecting a few options. Definition
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Social media for B2Bs finds engaged, focused customers
Listen as social media expert Paul Gillin offers tips for using social media in B2B settings. Podcast
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Hard Rock shares its customer service, social tips
Hard Rock, staffs its customer service department with just three people, who still manage to respond to up to 30,000 customer inquiries a month. Video
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content marketing
Content marketing is the publication of material designed to promote a brand, usually through a more oblique and subtle approach than that of traditional push advertising. The essence of good content marketing is that it offers something the viewer w... Definition
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native advertising
Native advertising is the integration of marketing content with a website in such a way that it is not distinct from the rest of the site in terms of its content, format, style or placement. Although native content is often informational rather than ... Definition
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dot com disclosures (.com disclosures)
The dot com disclosures are the Federal Trade Commission's guidelines for applying its regulations to online marketing activities. The FTC's original document "Dot Com Disclosures: Information About Online Advertising," issued in May 2000, dealt prim... Definition
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Data management platform adds analytics for digital marketers
Data management platform Crowd Control puts more analytics power into the hands of digital marketers and media buyers. News
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interrupt marketing
Interrupt marketing is the traditional model of product promotion, in which people have to stop what they're doing to pay attention to the marketing message or deal with it in some other way. Definition
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discoverability marketing
Discoverability marketing is the practice of making it easier for customers or potential customers to find products when they are actively looking for them or have demonstrated a need for them. Definition
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Insurance firm uses call-routing software to reach Hispanic community
A lead generation company is using call-routing software to reach out to Spanish-speaking consumers seeking insurance. Feature
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social media listening
Social media listening, also known as social media monitoring, is the process of identifying and assessing what is being said about a company, individual, product or brand. Definition
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Graph Search
Graph Search is a search engine that is integrated with Facebook’s social graphs. The search engine processes natural language queries to return information from across the user’s network of friends and connections or beyond, depending on the search.... Definition
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Rehab network gets Web marketing help with call-tracking software
Foundations Recovery Network discovered a SaaS offering that measures telephone calls and Web visits made through Google AdWords. Feature
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About Internet marketing strategy
Get Internet marketing advice and resources in this topic section. Learn how to develop an Internet marketing strategy and manage Internet marketing campaigns through technology. Read the latest online marketing news headlines and get tips and advice on strategic Internet marketing from industry experts. Learn key marketing metrics and get Web marketing definitions and Internet marketing buzzwords. Browse our Marketing Strategy All-in-One Guide for comprehensive Internet marketing resources like case studies, expert advice and industry reports. Find out how online marketers are tapping into social networks to build customer loaytly and boost sales.