CRM / Call Center Topics:
Marketing campaign management
Learn all about marketing campaign management in this topic section. Get tips for starting an email marketing campaign within your organization, read the latest marketing campaign management news and get campaign management help from industry experts. See which enterprise marketing software products analysts ranked highest in the latest research reports. Get expert advice on choosing CRM software for marketing campaign management and learn how to enter marketing campaign data in CRM. Visit the Marketing Strategy Learning Guide to find out about managing marketing campaigns and read best practices for campaign management in marketing. Access chapters from marketing books for information on implementing and managing successful marketing campaigns.
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Can a recession reshape MRM, marketing habits?
16 Jan 2009
Article - Marketing departments are feeling the pinch of the recession. It may be just the push many need to start justifying their spend.
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Gartner enterprise marketing management rankings show room for growth
10 Jul 2008
Article - Gartner's Magic Quadrant for Enterprise Marketing Management lists no leaders and no challengers, a reflection of an emerging market.
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Enterprise marketing platforms ranked by Forrester
21 Feb 2008
Article - No clear leader has emerged as the true marketing platform, according to a new market analysis, but great strides have been made in usability.
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Campaign management requires collaboration at John Deere
30 Oct 2007
Article - The agricultural and construction equipment manufacturer John Deere is streamlining collaboration within its marketing department thanks to Six Sigma and a new application.
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Lead scoring, Marketing's answer for Sales
08 Aug 2007
Article - One marketing department no longer hears "these leads suck" from sales. Lead scoring put an end to that.
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Dell takes marketing mobile
23 May 2007
Article - A campaign targeting college students via text messages has paid big dividends for Dell.
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Customer loyalty, profitability drive BI consolidation at Fairmont
08 May 2007
Article - The Fairmont hotel chain is rebuilding its data warehouse and using one BI system to better segment and contact its customer base.
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Customers make great marketers
21 Nov 2006
Article - Customers aren't just a focus at KarmaLoop, an online apparel retailer; they market and sell the product as well.
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Contact optimization confusing marketers
05 Oct 2006
Article - There's plenty of buzz in marketing about anything that might improve efficiencies or manage customer contact fatigue, but contact optimization isn't the answer for everyone.
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Spoke frees up its database
01 Aug 2006
Article - Social networking company Spoke is offering up its database of users free of charge -- provided you validate your own contact information.
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