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How to use Office Communicator for instant messaging in Microsoft CRM
Acccording to our expert, the best way to provide instant messaging capabilities to your Microsoft Dynamics CRM 4.0 users is to leverage the presence integration between Microsoft Dynamics CRM and Microsoft Office Communicator. Ask the Expert
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Three options for creating Microsoft CRM surveys
Microsoft Dynamics CRM 4.0 does not provide survey questionnaire functionality out of the box, but here are three options for creating Microsoft CRM surveys. Ask the Expert
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How important will social CRM be for tomorrow's CRM users?
In this column, Denis Pombriant discusses social media and its implications for CRM. He says establishing sales and marketing as thought leaders is key to social CRM success. Column
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Allegiance consolidates enterprise feedback management market with Inquisite acquisition
Allegiance is adding Inquisite's online surveying tool to build out its enterprise feedback management offering. Article
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Three management tips for overseeing call center agents on night shift
There are psychological and medical challenges for call center agents working the night shift. Hear management tips from Donna Fluss for managing night shift call center agents. Ask the Expert
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Three steps to maximize CRM functionality for small businesses
Find out why many smaller organizations don't make the most of their CRM investment, and learn about the challenges they face in utilizing CRM and how they can overcome those challenges. In this article from CRM expert Jim Berkowitz, discover three t... Tip
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SearchCRM.com product directory library
These product directories are designed to provide information to assist organizations in evaluating and purchasing CRM software, call center software and sales force automation software. Our product directories contain basic information about vendors... Product directory
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Relationship marketing and customer equity with Don Peppers
Find out how relationship marketing and customer equity are linked in this podcast. Learn the difference between relationship marketing and transactional marketing. Podcast
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Maximizing marketing in a recession using marketing analytics tools
Listen to a podcast on how marketing analytics tools can help companies maximize marketing efforts in a recession and bulid profitable customer relationships. Podcasts
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How to improve the customer experience in 10 steps
Learn how to improve the customer experience with these ten customer experience initiatives any company can implement immediately. Special Report