Email Alerts
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Planning for downtime with on-demand CRM
Learn best practices to utilize if your on-demand CRM application goes down in this tip. Ask the Expert
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Call center error rate: Is there an industry standard?
How can call centers measure their error rates, and how should they set metrics accordingly? Call center expert Lori Bocklund answers this reader's question. Ask the Expert
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How can I run call center agent training on a shoestring budget?
Donna Fluss offers advice on running low-cost training programs for the call center in this expert tip. Ask the Expert
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Can I use multiple channels as effective marketing strategies to build trust?
While multichannel marketing can be effective, offering customers the choice is always preferable. Learn more about marketing stategies including effective text message marketing in this tip. Ask the Expert
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Are there loyalty programs designed for hospital patients?
Michael Lowenstein sheds some light on what it takes to build a successful loyalty program at a hospital in this tip. Ask the Expert
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Employee loyalty can help optimize the customer experience
According to Michael Lowenstein, employees are the common denominator in optimizing the customer experience. Read his advice on increasing employee loyalty in this tip. Ask the Expert
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Best practices for lead management in Microsoft CRM
In this expert tip, read advice from Richard Smith on lead management in Microsoft CRM. Ask the Expert
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What's the best method for customer data entry in Microsoft CRM?
According to Richard Smith, the best way to capture customer data depends upon the nature of the data that you are trying to capture and how you intend to use it. Read his advice for Excel and Dynamics here. Ask the Expert
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Hyperion Reporting vs. Cognos ReportNet
Paul Greenberg discusses the differences in functionality and vendor strategy between Hyperion Reporting vs. Cognos ReportNet in this expert tip. Ask the Expert
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Call center salary: How to reward agents based on a performance appraisal
Learn Donna Fluss's guidelines for call center salary increases based on agent performance in this expert tip. Ask the Expert