New & Notable
Microsoft CRM News
January 09, 2014
A contact center infrastructure provider secures a patent, and other news from the CRM market.
April 22, 2013
Move aside iOS: Windows 8 operating system could be what turns tablets and smartphones into serious business platforms.
March 21, 2013
Business people attending the Microsoft Dynamics Convergence conference talk about the difficulties and rewards associated with CRM initiatives.
March 14, 2013
Answers to product changes could come as New Orleans hosts the four-day Microsoft Dynamics Convergence 2013 conference.
Microsoft CRM Get Started
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This guide provides an at-a-glance look at Oracle, SAP, Microsoft and Salesforce.com’s user interfaces for their mobile client, Outlook integration and sales dashboards. Continue Reading
In this Microsoft CRM special report, we've compiled the latest news and information on Microsoft Dynamics CRM 4.0. Browse recent headlines, expert advice, podcasts and screencasts and read exclusive coverage from Microsoft Convergence 2008. Continue Reading
Evaluate Microsoft CRM Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Users weigh in on how they choose CRM system features and what they consider must-have CRM functionality. Continue Reading
CSX had to get its data quality house in order before it could launch a new CRM system. Continue Reading
Emirates Airlines created a Windows 8 CRM application for the HP ElitePad 900 to improve customer relations. Continue Reading
Manage Microsoft CRM
Learn to apply best practices and optimize your operations.
In Microsoft Dynamics CRM, entities like Accounts, Contacts, Leads, Opportunities, and Cases have the same or very similar functionality. This chapter from Microsoft Dynamics CRM 4.0 Unleashed discusses each of these functions in detail and also ... Continue Reading
The Microsoft CRM Mail Merge option is a new feature that is now available in both the Internet Explorer and Microsoft Outlook client. This chapter from Microsoft Dynamics CRM 4.0 Unleashed gives detailed instructions for using Mail Merge in ... Continue Reading
Problem Solve Microsoft CRM Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Wondering how to customize and configure Microsoft CRM to meet your organizations’ business needs? Find out how to use Microsoft Dynamics CRM Help to easily make these changes. Continue Reading
If you’re having Microsoft CRM 4.0 performance problems, experts recommend following these specific guidelines. Continue Reading
Microsoft Dynamics CRM 4.0 does not provide survey questionnaire functionality out of the box, but here are three options for creating Microsoft CRM surveys. Continue Reading