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Microsoft CRM

  • CRM user interface guide

    This guide provides an at-a-glance look at Oracle, SAP, Microsoft and Salesforce.com’s user interfaces for their mobile client, Outlook integration and sales dashboards.  Report

  • Using the Microsoft CRM Mail Merge Wizard

    The Microsoft CRM Mail Merge option is a new feature that is now available in both the Internet Explorer and Microsoft Outlook client. This chapter from Microsoft Dynamics CRM 4.0 Unleashed gives detailed instructions for using Mail Merge in Dynamics...  Chapter Download

  • Microsoft CRM fundamentals

    In Microsoft Dynamics CRM, entities like Accounts, Contacts, Leads, Opportunities, and Cases have the same or very similar functionality. This chapter from Microsoft Dynamics CRM 4.0 Unleashed discusses each of these functions in detail and also incl...  Chapter Download

  • Microsoft Dynamics CRM 4.0: Special report

    In this Microsoft CRM special report, we've compiled the latest news and information on Microsoft Dynamics CRM 4.0. Browse recent headlines, expert advice, podcasts and screencasts and read exclusive coverage from Microsoft Convergence 2008.  Special Report

  • CRM software demonstration screencasts

    Get a sneak peek at 10 CRM software user interfaces with these software demos. We recorded real-life samples of user interfaces to show how these systems perform basic tasks.  CRM Software Demos

  • Siebel CRM software vs. Microsoft CRM software for the midmarket

    Is Siebel's reputation as a CRM leader enough to win over SMBs? Or do SMBs want CRM software from a vendor that specifically caters to the small business and midmarket sector, like Microsoft? Two SearchCRM.com editors duked it out over this hot topic...  Face-off

  • Microsoft CRM guide

    Microsoft Dynamics CRM is a recent addition to the CRM midmarket, but it's already making headlines. This guide will get you up-to-date on all aspects of Microsoft CRM.  Guide

  • Red Sox hit home run with custom Microsoft CRM app

    The Boston Red Sox spent seven years searching for a CRM system to handle ticketing and fan engagement before selecting a custom version of Microsoft CRM.  News | 09 Feb 2012

  • Microsoft makes mobile move with next CRM release

    Microsoft next release of Dynamics CRM includes a new mobile module, offering native support for most mobile devices. It also adds new social, compliance and reporting features.  News | 06 Feb 2012

  • Social, acquisitions, CEM topped CRM news in 2011

    In 2011, CRM professionals were faced with acquisitive vendors, a social tidal wave, a push for mobile computing and the never-ending demands for better, faster customer management systems.  News | 22 Dec 2011

  • Microsoft CRM targets usability

    At its annual Convergence conference, Microsoft continued to tout usability and flexibility in CRM as user adoption remains a key CRM hurdle.  Article | 13 Mar 2007

  • Best Buy gears up for Vista, Microsoft CRM

    The retail giant's SMB sales team is hoping to cut down its sales cycle with the new integration between CRM and Office.  Article | 06 Dec 2006

  • Microsoft CRM offers relief after rough week

    After a week of getting pummeled for product release delays, Microsoft is hoping Dynamics CRM can change the story.  Article | 27 Mar 2006

  • Interest in Microsoft CRM spikes, but on-demand will wait

    While the new version of Microsoft's CRM 3.0 application has been welcomed by many, those interested in a multi-tenant model will have to wait for the next release.  Article | 11 Jan 2006

  • Was Microsoft CRM 3.0 worth the wait?

    Initial reactions to Microsoft's latest CRM release are positive, but the company may have lost some of its early momentum, thanks to launch delays.  Article | 13 Jul 2005

  • Microsoft CRM update improves interface, workflow

    The first upgrade to Microsoft's CRM offering for small and midsized companies includes enhanced data-evaluation capabilities, lead tracking support and .NET support. A user says the improved user interface and click synchronization are more than wel...  Article | 09 Dec 2003

  • User interfaces: CRM-Outlook integration

    Face it, sales reps spend more time in Outlook than any other application. That’s what makes CRM-Outlook integration so important. Compare the major CRM vendors’ email integration here.  Photo Story

  • User interfaces: Mobile CRM applications

    Ensuring a successful CRM implementation requires a user-friendly, navigable user interface (UI). Compare the major vendor’s mobile UIs here.  Photo Story

  • CRM user interfaces: Sales dashboard examples

    Sales dashboards provide at-a-glance insight into key metrics, be it the sales pipeline, progress to goal or account activities. These screenshots of sales dashboard user interfaces from several CRM vendors.  Photo Story

About Microsoft CRM

Learn about Microsoft CRM, also known as Microsoft Dynamics CRM, and what functionality it offers for sales, customer service and marketing. Read how to determine if Microsoft CRM fits into the overall CRM strategy. Develop an understanding of Microsoft CRM software and CRM online -- and find out how to properly align systems with MS CRM. Review expert analysis of where Microsoft CRM fits into the CRM landscape and what the pros and cons of the software are.