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Microsoft CRM News
April 14, 2017
By partnering, two tech giants are able to fill the gaps they have in their customer experience platform.
March 31, 2017
With Sales Navigator enhancements, which include an enterprise edition, LinkedIn hopes to capitalize on sales reps' increasing use of social media as a sales tool.
March 16, 2017
The general release of Microsoft's latest product puts Slack square in its scope, with hopes of taking a chunk from the business chat market.
January 03, 2017
Predictive analytics, voice-activated devices and artificial intelligence will take shape as significant technology trends in 2017. Some still await further maturity.
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IT executives will best position themselves for change by embracing artificial intelligence. Expert Reda Chouffani shares three ways AI is being used by organizations. Continue Reading
Microsoft Dynamics CRM software is a customer relationship management package available in the cloud and on premises. Continue Reading
One company has tested several marketing automation software platforms and discovered that, with existing Salesforce technology, features may matter less than integration. Continue Reading
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HarborOne Bank needed a tightly integrated Skype for Business contact-center platform. CTO Wayne Dunn discusses the bank's collaboration and contact-center roadmap. Continue Reading
The platform wars between Microsoft, Salesforce, SAP, etc., feed innovation in the marketplace, but they can also be detrimental to the cause. Continue Reading
Microsoft Dynamics CRM security can be onerous if you try and lock things down too much. Here is a rundown of features that can help you make Dynamics CRM 'usably secure.' Continue Reading
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Artificial intelligence used to be the province of academia. But today, flavors of it, like Microsoft AI, are having a real-world impact on work. Continue Reading
Einstein, Salesforce's artificial intelligence, is embedded into all of the cloud company's apps with the goal of making sales, marketing and service users smarter. Continue Reading
It's still early days for location-based marketing, but recent integrations and acquisitions by Microsoft indicate it has LBM on its roadmap. Continue Reading
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Wondering how to customize and configure Microsoft CRM to meet your organizations’ business needs? Find out how to use Microsoft Dynamics CRM Help to easily make these changes. Continue Reading
If you’re having Microsoft CRM 4.0 performance problems, experts recommend following these specific guidelines. Continue Reading
Microsoft Dynamics CRM 4.0 does not provide survey questionnaire functionality out of the box, but here are three options for creating Microsoft CRM surveys. Continue Reading