CRM / Call Center Topics:
Mobile CRM software
Find mobile CRM software news and advice on using mobile applications in this topic section. Get help for using CRM mobile applications and tips from CRM software experts. Read case studies of organizations that have had success with mobile CRM. Learn why more small and medium sized businesses (SMBs) are willing to spend on mobile applications and why SaaS CRM vendors are adding mobile capabilities to their products. Find a cost analysis of mobile tools and CRM mobile help.
News:
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Gartner: Evaluating Web analytics faces new challenges
09 Sep 2008
Article - Mobile phones and browsers with "privacy mode" are creating challenges for buyers evaluating Web analytics technology. Gartner offered some advice and best practices at its CRM summit.
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Voices of CRM: Sheryl Kingstone on mobile CRM
09 Jul 2007
Article - Sheryl Kingstone, director for customer centric strategies at the Yankee Group, discusses deploying mobile CRM applications, choosing between your CRM vendor or partner applications and best practices.
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SMBs moving to mobile CRM
12 Jun 2007
Article - New releases from on-demand CRM vendors and a willingness to spend has small businesses and mobile CRM coming together.
Expert Technical Advice:
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Four steps for an effective mobile CRM implementation
Tip - Implementing mobile CRM applications on mobile devices doesn't have to be challenging. Follow these four steps from a CRM implementation expert and discover how to overcome integration challenges.
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Cost analysis of Microsoft CRM mobile access
Ask the Expert - Microsoft CRM's Outlook integration makes it possible for users with non-Windows mobile devices to access CRM data on the road, expert Richard Smith advises. Learn more about mobile access for Dynamics CRM in this expert tip.
Reference & Learning:
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Mobile CRM and sales force: Top ten buzzwords
Top 10 tips - Keep up with mobile technology with these top buzzwords. Mobile CRM devices let users take CRM and sales force automation (SFA) systems on the road for access anytime. Get a quick overview of popular terms related to the mobile CRM and sales force trend...
CRM Solutions presents Mobile CRM software research, webcasts and Mobile CRM software news articles