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Mobile technology makes time management challenging
Mobile technology has made it easier to solve problems at the office while we aren't at the office. But all that connectedness could mean more work and less play. Feature
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More to mobile application design than meets the eye
To design successful mobile applications, companies must remember to consider the back end as well as the front end. Feature
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Mobile customer service holds customer frustration at bay
As customers try to solve more problems using mobile apps, they should still have the option to talk to an agent without having to repeat themselves. Feature
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Social media outreach starts with strategy
Companies don’t always do right by their customers on social media. This e-book chapter will explore how companies misuse social media -- mistaking it for a marketing vehicle -- how they should provide the proper tools to employees and how social pro... E-Chapter
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From Disney to dishwashers: Digital CRM to change customer experience
Disney World and other companies have started using digital CRM to get pulse of customers and gather data. Feature
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Moving Service: Staying Connected With Mobile Apps
It’s expected for businesses to offer mobile apps that can fully integrate into their contact centers and, in turn, fuel e-commerce. This special edition of Business Information magazine will review how apps should be designed to reach custome... E-Zine
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Tablets for business improve sales and CEM
Companies are increasingly giving their salespeople tablets so they can close deals without having to step foot in the office. Feature
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Top five CRM trends you should know about
CRM has undergone rapid change lately -- including the use of social media and a change in call center practices. Here's a look at five CRM trends that shaped 2012. Photo Story
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Mobile engagement at Krispy Kreme: Clever sensors ping doughnut lovers
Easy-to-use apps that are designed specifically for mobile devices are a great way to engage customers. Just ask the folks at Krispy Kreme. Feature
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Mobile channels: The right and wrong way to reach busy customers
The increased use of mobile applications means contact centers must properly use mobile channels to connect with their customers, experts say. Feature