Email Alerts
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Emirates Airlines creates a Windows 8 CRM application for the sky
Emirates Airlines created a Windows 8 CRM application for the HP ElitePad 900 to improve customer relations. Feature
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Contact center outsourcing should offer social support, analyst says
Not every contact center outsourcer has a handle on social and mobile channels, according to a Constellation Research analyst. Feature
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A top e-commerce strategy seen as ticket to strong sales
Analysts provide tips on strengthening e-commerce strategies. Feature
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Dreamforce 2012 conference coverage
Follow along with our editors and experts as they report and analyze Dreamforce 2012. Conference Coverage
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Mobile commerce apps deliver munchies and more to customers
The explosion of smartphones is leading a new trend in applications that lets customers buy a sub, board a plane or order theater tickets merely by touching a screen. Feature
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Social CRM goes to market
Mobile commerce is gripping customers and not letting go, as evidenced by the feature article in this edition of Customer Experience Exchange. Read this now to learn how the smartphone trend is leading to a new breed of applications that lets you buy... E-Zine
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Southwest, others make mobile and social CRM fly
Southwest’s customer advocacy guru offers tips and advice for companies interested in starting or improving their social CRM approaches. Feature
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CRM trends for 2012: Let us know what you think
Participate in SearchCRM's 2012 reader survey and help the editors write articles and create online resources that are targeted to your CRM needs. Reader Survey
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Mobile CRM apps aim to connect smartphones, contact centers
Customers won’t start from scratch with new mobile app “bridge” programs that transfer their information to contact centers. News
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Salesforce.com creates cloud network for governments
The Government Cloud will offer a dedicated, secure infrastructure for government agencies. News