CRM / Call Center Topics:
Mobile CRM software
Find mobile CRM software news and advice on using mobile applications in this topic section. Get help for using CRM mobile applications and tips from CRM software experts. Read case studies of organizations that have had success with mobile CRM. Learn why more small and medium sized businesses (SMBs) are willing to spend on mobile applications and why SaaS CRM vendors are adding mobile capabilities to their products. Find a cost analysis of mobile tools and CRM mobile help.
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Gartner: Evaluating Web analytics faces new challenges
09 Sep 2008
Article - Mobile phones and browsers with "privacy mode" are creating challenges for buyers evaluating Web analytics technology. Gartner offered some advice and best practices at its CRM summit.
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Voices of CRM: Sheryl Kingstone on mobile CRM
09 Jul 2007
Article - Sheryl Kingstone, director for customer centric strategies at the Yankee Group, discusses deploying mobile CRM applications, choosing between your CRM vendor or partner applications and best practices.
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SMBs moving to mobile CRM
12 Jun 2007
Article - New releases from on-demand CRM vendors and a willingness to spend has small businesses and mobile CRM coming together.
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Mobile CRM and sales force: Top five headlines
01 Jun 2007
Article - Mobile capabilities in CRM and sales force automation (SFA) systems are becoming more common, cheaper and easier to use. With the prevalence of BlackBerrys and wireless networks, even small and midmarket companies can justify mobile CRM costs. This...
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Anatomy of a CRM project: Replacing Siebel with SAP
24 Apr 2007
Article - Dow Corning made the switch from Siebel to SAP CRM to better fit with its long-term technology roadmap.
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CRM experts predict 2007
19 Dec 2006
Article - CRM remains a tricky and ever-evolving market. Nevertheless, SearchCRM.com's experts boldly predict what will happen with mobile CRM, VoIP, SaaS and the call center.
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Mobile CRM sees midmarket momentum
28 Sep 2006
Article - A series of software releases, partnerships and acquisitions is bringing mobile CRM technology to a wider range of organizations.
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Sage buys mobile CRM provider
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19 Sep 2006
News - Sage has purchased Corum, a Canadian partner, with plans to integrate its mobile platform with SalesLogix mobile field and service.
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CRM SaaS vendors moving to mobile
26 Jul 2006
Article - On-demand CRM vendors are extending their functionality into mobile applications, and though they can be a good fit for some, there's still a need for mobile platforms.
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Welding firm seeks 'wow' with mobile CRM
06 Jul 2006
Article - Mobilizing Salesforce.com has created a massive jump in productivity for welding and laser equipment supplier.
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