CRM / Call Center Topics:
Mobile sales force
Get the latest mobile sales force resources in this topic section. Find tips for mobile sales force management and learn mobile sales force best practices. Browse the latest mobile sales force news headlines and find information on mobile sales vendors and mobile CRM technology. Get tips for managing a mobile sales force with mobile CRM technology from our industry experts. Read the top mobile CRM and sales force definitions in our buzzwords special report and get expert advice on evaluating mobile CRM. Browse our tips on deploying a mobile service solution. Listen to podcasts with mobile experts and get best practices and pitfalls for mobile CRM.
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Antenna's Dexterra acquisition and the CRM impact
Voices of CRM blog
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18 Jun 2009
News - Antenna Software has acquired Dexterra Inc., shrinking the mobile middleware market and the market for mobile CRM software by extension.
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Antenna's Dexterra acquisition and the CRM impact
Voices of CRM blog
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18 Jun 2009
News - Antenna Software has acquired Dexterra Inc., shrinking the mobile middleware market and the market for mobile CRM software by extension.
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Has mobile CRM software on smartphones made laptops for the sales force obsolete?
07 May 2009
Article - The new generation of smartphones has brought a new wave of functionality to mobile CRM software and has some companies looking to ditch their laptop deployments entirely.
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Salesforce.com gives away free mobile app
Voices of CRM Blog
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07 Apr 2009
News - Smart phones and new mobile app stores are changing application delivery. Salesforce.com joined the fray with a free mobile app for Professional and Enterprise customers.
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SAP and RIM team to bring native CRM to BlackBerry
02 May 2008
Article - Running SAP CRM natively on the BlackBerry -- and other SAP applications in the future -- promises to change the mobile access game, according to SAP.
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Oracle rolls out CRM features ahead of OpenWorld
08 Nov 2007
Article - Oracle released PeopleSoft and Siebel mobile features and an upgrade to its hosted contact center technology ahead of its annual user conference.
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Mobile CRM goes direct to sales force at DirectTV
11 Oct 2007
Article - Combining Siebel CRM On Demand with software from Antenna helped DirectTV increase the number of accounts sales managers can handle by 30%.
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Voices of CRM: Sheryl Kingstone on mobile CRM
09 Jul 2007
Article - Sheryl Kingstone, director for customer centric strategies at the Yankee Group, discusses deploying mobile CRM applications, choosing between your CRM vendor or partner applications and best practices.
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Mobile CRM and sales force: Top five headlines
01 Jun 2007
Article - Mobile capabilities in CRM and sales force automation (SFA) systems are becoming more common, cheaper and easier to use. With the prevalence of BlackBerrys and wireless networks, even small and midmarket companies can justify mobile CRM costs. This...
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Dell takes marketing mobile
23 May 2007
Article - A campaign targeting college students via text messages has paid big dividends for Dell.
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