Multi-channel customer experience management News
March 19, 2015
To clean up Philadelphia, Rosetta Lue uses technology to be responsive to citizens -- and customer experience principles to treat residents like VIPs.
January 08, 2015
In this book excerpt, thought leader and author David Giannetto discusses ways companies can cost-effectively identify and gain customers.
November 10, 2014
Customers increasingly expect Internet-of-Things-connected devices to undergird how companies do business. But challenges are holding it back.
October 21, 2014
From the Salesforce Analytics Cloud to the Sales and Service Clouds, Dreamforce 2014 attendees want ROI from their investment in Salesforce's platform.
Multi-channel customer experience management Get Started
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Multichannel marketing is the practice of businesses interacting with their customers through many different channels, meeting customers on the platforms that they prefer to use. Continue Reading
Companies looking to invest in big data initiatives for CRM need to ensure that their data houses are in order first. Continue Reading
Big data presents myriad challenges and benefits for CRM. Leveraging it can help companies achieve that elusive 360-degree customer view. Continue Reading
Evaluate Multi-channel customer experience management Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Contact centers are wrestling with how to incorporate new communication channels into their strategies while reducing costs and boosting efficiencies. Enter automation. Continue Reading
Today's customer service requires that companies use the channels customers prefer. But customers still eye new channels like video chat suspiciously. Continue Reading
Multichannel customer service now encompasses mediums like video and live chat. But these forums have their own requirements to be effective. Continue Reading
Product ReviewsPowered by IT Central Station
We evaluated dynaTrace as well but choosing CA was a great choice because it's easy to deploy and is a stable solutionPowered by IT Central Station
Valuable Features: Introscope, CEM And EP Agents • Improvements to My Organization: We have deployed this product at many businesses and the...Continue Reading
Most important feature is the real time application performance & capacity reporting - complete product that just works.Powered by IT Central Station
Valuable Features: We are using the SLA reporting, server monitoring and alerting, however the main and most important feature for Mangocam is...Continue Reading
We investigated New Relic & dynaTrace before choosing AppDynamics to easily identify & rectify application slowdownPowered by IT Central Station
Valuable Features: Stack trace of PHP calls through the application and timings of those calls. • Improvements to My...Continue Reading
Manage Multi-channel customer experience management
Learn to apply best practices and optimize your operations.
Various technologies and strategies can help your contact center run more efficiently and enhance the customer experience. Continue Reading
Getting a holistic view of customers takes more than technology; companies need to eliminate data silos and gain insight about customer experience. Continue Reading
Raise your hand if your digital content strategy includes ways to measure the impact of content on business outcomes. Continue Reading
Problem Solve Multi-channel customer experience management Issues
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Your approach to customer data integration needs to be guided by another strategy to determine which information is relevant. Continue Reading
Many factors contribute to customer experience. Continue Reading
Strategies, trends and best practices for modernizing today's contact center are examined in this essential guide. Continue Reading