On-demand call center

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  • Four features of contact center evolution

    Contact center evolution is explored through four key features, identifying how contact centers have changed through the past, present and future. Continue Reading

  • contact center as a service (CCaS)

    Contact center as a service combines the principles of contact center hosting and cloud-based contact center infrastructure. It enables companies to pay for only the infrastructure they need, and to have a provider manage assets for them. Continue Reading

  • Web self-service

    Web self-service is a type of electronic support (e-support) that allows customers and employees to access information and perform routine tasks over the Internet, without requiring any interaction with a representative of an enterprise. Web ... Continue Reading

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Evaluate On-demand call center Vendors & Products

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Manage On-demand call center

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Problem Solve On-demand call center Issues

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