Online customer service

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  • contact center

    A contact center -- also referred to as a customer interaction center or e-contact center -- is a central point from which all customer contacts are managed. Continue Reading

  • Nine skills every call center agent job requires

    Call center agents need to make sure they have the skills for which hiring managers are looking. Here are the top call center agent job skills you'll need to land a job in a contact center. Continue Reading

  • social CRM

    Social CRM, or social relationship management, is customer relationship management and engagement fostered by communication with customers through social networking sites, such as Twitter and Facebook. Continue Reading

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Evaluate Online customer service Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

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Manage Online customer service

Learn to apply best practices and optimize your operations.

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Problem Solve Online customer service Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

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