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  • Finding open source software

    Finding open source software is relatively simple, since there are multiple places users can go to access available open source software. In this chapter you'll learn how to find open source products via open source portals, individual product websit...  Chapter Download

  • Using open source software

    Using open source software means joining the larger open source community. In this chapter, learn about the advantages and disadvantages of open source software communities and find out how everyone involved can benefit from the decentralized and inf...  Chapter Download

  • Developing open source software

    The developers of the open source software development community are responsible for developing open source software. In this chapter, learn more about the open source development community, the type of people that write open source software and whet...  Chapter Download

  • What is open source?

    Many people are unclear about what open source is and who can benefit from it. In this chapter, open source software expert Bernard Golden gives an overview of the open source software model, covers open source basics and discusses the different char...  Chapter Download

  • Open source CRM software: Top five buzzwords

    Get the latest on open source CRM software with this collection of top buzzwords, including the latest terms and definitions related to the open source software trend.  Top five buzzwords

  • Open Source CRM Learning Guide

    Here you'll find articles, white papers, advice and resources to help you better understand and leverage open source as it applies to your own CRM strategy. From an introduction to open source-related terms to understanding the innovations in tools a...  Learning Guide

  • Succeeding with Open Source: Chapter 1, Overview of Open Source

    Read this excerpt from Chapter 1, Overview of Open Source from Bernard Golden's "Succeeding with Open Source."  Chapter Download

  • CRM trends for 2012: Let us know what you think

    Participate in SearchCRM's 2012 reader survey and help the editors write articles and create online resources that are targeted to your CRM needs.  Reader Survey | 21 May 2012

  • IBM gives nod to SugarCRM open source software for SmartCloud

    SugarCRM teams up with IBM and is counting on an extended IBM partnership to bring in more mainstream business.  News | 17 Oct 2011

  • Open source CRM offers entry point

    For the Oregon Department of Human Services, open source CRM offered a way to overhaul its spreadsheet-based system for less cost than a proprietary system. But experts caution that open source applications still lag in functionality.  News | 22 Jun 2009

  • SugarCRM CEO: 'In a way, open source and the cloud are the same thing'

    Fresh off SugarCRM's annual customer and developer conference, CEO John Roberts discussed his company's progress and developments with mobile and cloud computing.  Article | 13 Feb 2009

  • Open source group to focus on applications

    Representatives from CentricCRM, JasperSoft, SpikeSource and Adaptive Planning, among others, will launch an advocacy group for open source applications, according to reports.  News | 07 Feb 2007

  • Open source CRM offers entry point

    For the Oregon Department of Human Services, open source CRM offered a way to overhaul its spreadsheet-based system for less cost than a proprietary system. But experts caution that open source applications still lag in functionality.  News | 26 Jul 2006

  • JasperSoft releases open source reporting for SugarCRM

    JasperSoft has released an open source reporting engine for the SugarCRM suite. The downloadable product offers pre-set reports on transactions and customer interactions.  News | 29 Jun 2006

  • Open source vs. SaaS: What SMBs should know

    How big is your wallet? How high is your tolerance for complexity? These are just two of many factors to consider before you choose between open source or Software as a Service.  Column | 02 Mar 2006

  • IBM open sources search tool

    Big Blue is releasing its Unstructured Information Management Architecture to the open source community in a bid to ramp up adoption and force a new standard.  News | 24 Jan 2006

  • SugarCRM enhances open source offering

    The open source CRM vendor has added workflow management, a feature to convert e-mail to sales leads and enhancements to reporting, dashboards, campaign management and lead sharing.  News | 13 Dec 2005

  • See More: News on Open source CRM software

  • CRM trends for 2012: Let us know what you think

    Participate in SearchCRM's 2012 reader survey and help the editors write articles and create online resources that are targeted to your CRM needs.  Reader Survey

  • Open source CRM software: The pros and cons

    Many organizations, both large and small, are intrigued by open source CRM software, which can be an economical and feature-rich option.  Ask the Expert

  • IBM gives nod to SugarCRM open source software for SmartCloud

    SugarCRM teams up with IBM and is counting on an extended IBM partnership to bring in more mainstream business.  News

  • Open source CRM offers entry point

    For the Oregon Department of Human Services, open source CRM offered a way to overhaul its spreadsheet-based system for less cost than a proprietary system. But experts caution that open source applications still lag in functionality.  News

  • SugarCRM CEO: 'In a way, open source and the cloud are the same thing'

    Fresh off SugarCRM's annual customer and developer conference, CEO John Roberts discussed his company's progress and developments with mobile and cloud computing.  Article

  • Finding open source software

    Finding open source software is relatively simple, since there are multiple places users can go to access available open source software. In this chapter you'll learn how to find open source products via open source portals, individual product websit...  Chapter Download

  • Using open source software

    Using open source software means joining the larger open source community. In this chapter, learn about the advantages and disadvantages of open source software communities and find out how everyone involved can benefit from the decentralized and inf...  Chapter Download

  • Developing open source software

    The developers of the open source software development community are responsible for developing open source software. In this chapter, learn more about the open source development community, the type of people that write open source software and whet...  Chapter Download

  • What is open source?

    Many people are unclear about what open source is and who can benefit from it. In this chapter, open source software expert Bernard Golden gives an overview of the open source software model, covers open source basics and discusses the different char...  Chapter Download

  • Tips and best practices for implementing open source CRM

    When implementing open source CRM, pay attention to budget and functionality, as well as other CRM implementation best practices, says expert Richard Boardman.  Ask the Expert

  • See More: All on Open source CRM software
About Open source CRM software

Research open source CRM options with the news and advice in this topic section. Learn about the best open source software for CRM and find out which open source software is user friendly. Read expert advice to help you decide if open source is right for your organization. Learn the advantages and disadvantages of open source CRM, including the advantages and disadvantages of the SugarCRM product line. Find out how open source CRM compares to SaaS CRM and how contact centers are using open source software. Read expert advice about cost savings with open source CRM software. Find tips and techniques for implementing, using and managing open source software. Test your knowledge of open source vendors with our quiz and get an overview of open source CRM with a comprehensive learning guide.