CRM / Call Center Topics:
Open source CRM software
Research open source CRM options with the news and advice in this topic section. Learn about the best open source software for CRM and find out which open source software is user friendly. Read expert advice to help you decide if open source is right for your organization. Learn the advantages and disadvantages of open source CRM, including the advantages and disadvantages of the SugarCRM product line. Find out how open source CRM compares to SaaS CRM and how contact centers are using open source software. Read expert advice about cost savings with open source CRM software. Find tips and techniques for implementing, using and managing open source software. Test your knowledge of open source vendors with our quiz and get an overview of open source CRM with a comprehensive learning guide.
News:
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SugarCRM's new CEO on open source CRM and cloud computing
13 Aug 2009
Article - Open source luminary Larry Augustin -- the new CEO at SugarCRM while the company looks for a permanent replacement for John Roberts -- discusses the CRM market and cloud computing.
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Open source CRM offers entry point
CFO.com
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22 Jun 2009
News - For the Oregon Department of Human Services, open source CRM offered a way to overhaul its spreadsheet-based system for less cost than a proprietary system. But experts caution that open source applications still lag in functionality.
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SugarCRM CEO: 'In a way, open source and the cloud are the same thing'
13 Feb 2009
Article - Fresh off SugarCRM's annual customer and developer conference, CEO John Roberts discussed his company's progress and developments with mobile and cloud computing.
Expert Technical Advice:
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Overview of open source call center software
Ask the Expert - Get an overview of open source call center software and learn about open source software vendors and open source telephony systems on the market.
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Tips and best practices for implementing open source CRM
Ask the Expert - When implementing open source CRM, pay attention to budget and functionality, as well as other CRM implementation best practices, says expert Richard Boardman.
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Will open source CRM software mean cost savings?
Ask the Expert - Read Jim Berkowitz's advice for SMBs debating open source CRM software in this expert tip.
VIEW ALL Expert Technical Advice ON Open source CRM software
Reference & Learning:
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Open source CRM tutorial
Learning Guide - Get an overview of open source CRM software and learn about the advantages and disadvantages of open source software and the open source business model.
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Developing open source software
Chapter Download - The developers of the open source software development community are responsible for developing open source software. In this chapter, learn more about the open source development community, the type of people that write open source software and whether...
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Finding open source software
Chapter Download - Finding open source software is relatively simple, since there are multiple places users can go to access available open source software. In this chapter you'll learn how to find open source products via open source portals, individual product websites...
CRM Solutions presents Open source CRM software research, webcasts and Open source CRM software news articles