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Dreamforce '11 Special Report
Special Report
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SearchCRM Cloud Guide
Guide
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The top 10 CRM on demand definitions
On-demand CRM applications are becoming more commonplace in enterprise organizations, midmarket companies and small businesses across the globe. But the on-demand CRM market is filled with buzzwords and technical jargon, making it a difficult to keep... Top Buzzwords
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SaaS CRM software evaluation and implementation
This section of the SaaS and on-demand CRM guide covers the evaluation and implementation process of SaaS CRM. Find out the pros and cons of SaaS CRM as well as common challenges that business face with on-demand CRM software. Learning Guide
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SaaS and on-demand CRM: Building a business case
If you're considering on-demand CRM, take the time to make sure it will yield quantifiable business improvements. In this business case for Software as a Service (SaaS) CRM, contributor Dan Merriman outlines the questions an organization should ask i... Building a business case
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Hosted call center quiz answers
Looking for a cheat sheet to SearchCRM.com's Hosted call center quiz? Read answers and get detailed information on all related CRM topics including hosted CRM vendors and selecting and managing software as a service (SaaS) technology. Quiz
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SaaS dominates the cloud
Private clouds and infrastructure as a service get plenty of the attention, but when it comes to deployments, research shows most users are focused on software as a service. News | 01 Feb 2012
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Salesforce.com rebuilds Assistly into Desk.com, a help desk for SMBs
Salesforce.com has turned its acquisition of Assistly into a new customer service application, targeted specifically at the SMB market. News | 31 Jan 2012
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Social, acquisitions, CEM topped CRM news in 2011
In 2011, CRM professionals were faced with acquisitive vendors, a social tidal wave, a push for mobile computing and the never-ending demands for better, faster customer management systems. News | 22 Dec 2011
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CRM Idol: An insider’s look at the judging process
Industry consultant and CRM Idol judge Denis Pombriant shares his thoughts on the evaluation process that picked the top new CRM applications in the market. News | 08 Nov 2011
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Column: Assessing Salesforce.com’s application development platforms
Salesforce.com may have focused on the social enterprise at Dreamforce, but its cloud-based programming tools are grabbing customer’s attention, too. News | 27 Sep 2011
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SAP, Oracle follow in Microsoft, Salesforce.com's footsteps with PaaS
SAP has revealed its plans for a NetWeaver-based PaaS, now word has it Oracle is readying its own for OpenWorld. Is PaaS reaching maturity? Blog | 27 Sep 2011
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Salesforce.com ramps up plans for CRM data integration
Salesforce.com has big plans for social customer profiles, but it might take a whiole for this concept of CRM data integration to fully translate into reality. News | 20 Sep 2011
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Is benchmarking data the next big step for SaaS?
SaaS companies collect a wealth of information from their customers. Isn't about time they started sharing it? NetSuite plans to. Blog | 08 Sep 2011
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Benioff is a rock star and other notes from Dreamforce
Emptying out the reporter's notebook from Dreamforce and wondering about VMforce, HR in social media and Benioff's rock star status. News | 06 Sep 2011
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Salesforce Sandbox outage raises concerns about SLAs and SaaS testing
Salesforce.com's sandbox environment went down for six days last week. Does that impact your company's SLA with the company? Many are unsure. News | 01 Sep 2011
- See More: News on SaaS CRM and CRM on demand implementation
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Integrating Software as a Service (SaaS) CRM and ERP applications
Successful integration between Software as a Service (SaaS) CRM and ERP systems depends on a number of factors that differ according to complexity. Mashups will serve a 15- to 20-seat deployment well. Tip
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What to consider when planning a Siebel CRM upgrade
What’s the best way to present your case for a Siebel CRM upgrade? Expert William Band breaks down the process behind an application upgrade for Siebel. Answer
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SaaS CRM implementation best practices
Implementing SaaS CRM comes with its share of challenges. Expert Bill Band discusses a few best practices organizations can utilize in this tip. Ask the Expert
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Common problems with Software as a Service (SaaS) implementations
Planning for a Software as a Service (SaaS) implementation integrating ERP and CRM? Read Denis Pombriant's advice here and plan for potential problems. Ask the Expert
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Implementation cost for a rollout of SaaS at 20 locations
One reader asks how to calculate projected costs for a rollout of Software as a Service (SaaS) CRM at more than twenty locations. Read Denis Pombriant's advice here. Ask the Expert
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Planning for downtime with on-demand CRM
Learn best practices to utilize if your on-demand CRM application goes down in this tip. Ask the Expert
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Definition: Hosted CRM vs. SaaS CRM vs. on-premise CRM
Learn how expert Denis Pombriant defines hosted CRM, SaaS CRM and on-premise CRM. Ask the Expert
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Comparing on-demand CRM and on-premise CRM fees, architecture, functionality
Evaluating on-demand CRM? This expert tip from Paul Greenberg outlines architecture, costs and functionality of on-demand CRM versus traditional on-premise CRM. Ask the Expert
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Can we implement SaaS CRM in one month?
Is it realistic to expect a one-month long implementation with SaaS CRM? Read advice from Steve Raye on implementing hosted CRM. Ask the Expert
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Does on-premise CRM offer more functionality than hosted CRM?
A skeptical reader asks Alan Winters about the functionality of SaaS CRM compared to on-premise CRM in this expert tip. Ask the Expert
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From hosted CRM to on-premise CRM -- what to consider
Is it time to switch from hosted CRM to on-premise CRM? Read advice from Alan Winters on how to determine if it is the right move for your organization in this expert tip. Ask the Expert
- See More: Expert Advice on SaaS CRM and CRM on demand implementation
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Apex
Apex is a development platform for building software as a service (SaaS) applications on top of Salesforce.com's customer relationship management (CRM) functionality... (Continued) Word
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Huntington Bank CIO discusses social enterprises and enterprise licenses
Zahid Afzal hits on some of the newsworthy moments from Dreamforce, describing how the bank is using Salesfore.com and social CRM to keep non-sales staff connected. Video
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Salesforce.com customers give Chatter closer look
At Salesforce.com's Dreamforce user conference, several customers on the show floor expressed interest in the Chatter collaboration tool. Video
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SaaS dominates the cloud
Private clouds and infrastructure as a service get plenty of the attention, but when it comes to deployments, research shows most users are focused on software as a service. News
-
Salesforce.com rebuilds Assistly into Desk.com, a help desk for SMBs
Salesforce.com has turned its acquisition of Assistly into a new customer service application, targeted specifically at the SMB market. News
-
Social, acquisitions, CEM topped CRM news in 2011
In 2011, CRM professionals were faced with acquisitive vendors, a social tidal wave, a push for mobile computing and the never-ending demands for better, faster customer management systems. News
-
CRM Idol: An insider’s look at the judging process
Industry consultant and CRM Idol judge Denis Pombriant shares his thoughts on the evaluation process that picked the top new CRM applications in the market. News
-
Column: Assessing Salesforce.com’s application development platforms
Salesforce.com may have focused on the social enterprise at Dreamforce, but its cloud-based programming tools are grabbing customer’s attention, too. News
-
SAP, Oracle follow in Microsoft, Salesforce.com's footsteps with PaaS
SAP has revealed its plans for a NetWeaver-based PaaS, now word has it Oracle is readying its own for OpenWorld. Is PaaS reaching maturity? Blog
-
Salesforce.com ramps up plans for CRM data integration
Salesforce.com has big plans for social customer profiles, but it might take a whiole for this concept of CRM data integration to fully translate into reality. News
-
Huntington Bank CIO discusses social enterprises and enterprise licenses
Zahid Afzal hits on some of the newsworthy moments from Dreamforce, describing how the bank is using Salesfore.com and social CRM to keep non-sales staff connected. Video
-
Is benchmarking data the next big step for SaaS?
SaaS companies collect a wealth of information from their customers. Isn't about time they started sharing it? NetSuite plans to. Blog
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Benioff is a rock star and other notes from Dreamforce
Emptying out the reporter's notebook from Dreamforce and wondering about VMforce, HR in social media and Benioff's rock star status. News
- See More: All on SaaS CRM and CRM on demand implementation
About SaaS CRM and CRM on demand implementation
You'll find comprehensive SaaS CRM and CRM on demand implementation information and best practices in this topic section. Learn how to design a SaaS implementation plan and how to get started with a technical implementation with our tips. Prepare for on-demand implementation costs and the cost for a rollout of SaaS at multiple locations with our expert advice. In our tips and case studies, learn what to consider when migrating from hosted CRM to on-premise CRM. Discover the advantages and disadvantages of on-demand and hybrid CRM deployments. Get advice for preparing for downtime with on-demand CRM. Learn how to customize hosted or on-demand CRM and how to handle a hosted CRM upgrade. Plus, access our comprehensive SaaS and on-demand CRM learning guide, which is full of valuable resources for the implementation process.