SaaS CRM and CRM on demand implementation News
March 24, 2015
Microsoft is trying to lead customers to the cloud with hybrid offerings, such as Microsoft Dynamics CRM. But will that succeed?
October 15, 2014
Global enterprises say that while large Salesforce implementations are challenging, there are best practices to observe along the way.
January 31, 2012
Salesforce.com has turned its acquisition of Assistly into a new customer service application, targeted specifically at the SMB market.
December 22, 2011
In 2011, CRM professionals were faced with acquisitive vendors, a social tidal wave, a push for mobile computing and the never-ending demands for better, faster customer management systems.
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Digital asset management (DAM) is a business process for organizing, storing and retrieving rich media and managing digital rights and permissions. Rich media assets include images, video, audio and other multimedia content. Continue Reading
Software as a service (SaaS) is a software distribution model in which applications are hosted by a vendor or service provider and made available to customers over a network, typically the Internet. Continue Reading
If your company has alerted you about an imminent Salesforce server switch by the CRM provider, here's a step-by-step process to ensure a smooth transition. Continue Reading
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Enterprise AI and market consolidation will continue to cast their shadows unabated in 2017. Continue Reading
Combining ERP, CRM and business intelligence, Dynamics 365 will enable SMBs to increase efficiency and help eliminate limitations that other ERP systems have in place. Continue Reading
Microsoft promises Dynamics 365 will outshine every other ERP platform that will allow users to gain better customer insights and while keeping costs down. Continue Reading
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CRM systems abound with different functionality and features in today's market. But is that a blessing or a curse for CRM buyers? Continue Reading
By untethering applications from a company's servers or an employee's individual desktop, cloud computing has enabled workers to collaborate in new and more efficient ways. Continue Reading
Cloud-based CRM systems can be more agile and flexible than on-premises applications, one expert argues. So, why aren't enterprises adopting them? Continue Reading
Problem Solve SaaS CRM and CRM on demand implementation Issues
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Let's get straight the differences between hosted contact centers and on-premises facilities. What are the pros and cons of each model? Continue Reading
What’s the best way to present your case for a Siebel CRM upgrade? Expert William Band breaks down the process behind an application upgrade for Siebel. Continue Reading
Implementing SaaS CRM comes with its share of challenges. Expert Bill Band discusses a few best practices organizations can utilize in this tip. Continue Reading