SaaS CRM and CRM on demand implementation News
March 24, 2015
Microsoft is trying to lead customers to the cloud with hybrid offerings, such as Microsoft Dynamics CRM. But will that succeed?
October 15, 2014
Global enterprises say that while large Salesforce implementations are challenging, there are best practices to observe along the way.
January 31, 2012
Salesforce.com has turned its acquisition of Assistly into a new customer service application, targeted specifically at the SMB market.
December 22, 2011
In 2011, CRM professionals were faced with acquisitive vendors, a social tidal wave, a push for mobile computing and the never-ending demands for better, faster customer management systems.
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For the 99% of you who are nontechies, there are resources out there to turn you into a Salesforce developer and get you connected in the community. Continue Reading
Cloud-based CRM systems can be more agile and flexible than on-premises applications, one expert argues. So, why aren't enterprises adopting them? Continue Reading
Software as a Service (SaaS) is a software distribution model in which applications are hosted by a vendor or service provider and made available to customers over a network, typically the Internet. Continue Reading
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A new customer relationship management system hosted in the cloud reduced IT infrastructure tasks at student coaching company InsideTrack, but it created new requirements for integrating data. Continue Reading
Let's get straight the differences between hosted contact centers and on-premises facilities. What are the pros and cons of each model? Continue Reading
The non-profit Guild of Sommeliers could teach big business a thing or two about building an online community. Continue Reading
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CRM systems abound with different functionality and features in today's market. But is that a blessing or a curse for CRM buyers? Continue Reading
By untethering applications from a company's servers or an employee's individual desktop, cloud computing has enabled workers to collaborate in new and more efficient ways. Continue Reading
Salesforce.com rolled out the red carpet for its collaboration with CVM Technology when it put the company's supply-chain management tool on Force.com. Continue Reading
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What’s the best way to present your case for a Siebel CRM upgrade? Expert William Band breaks down the process behind an application upgrade for Siebel. Continue Reading
Implementing SaaS CRM comes with its share of challenges. Expert Bill Band discusses a few best practices organizations can utilize in this tip. Continue Reading
Successful integration between Software as a Service (SaaS) CRM and ERP systems depends on a number of factors that differ according to complexity. Mashups will serve a 15- to 20-seat deployment well. Continue Reading