CRM / Call Center Topics:
SaaS CRM and CRM on demand implementation
You'll find comprehensive SaaS CRM and CRM on demand implementation information and best practices in this topic section. Learn how to design a SaaS implementation plan and how to get started with a technical implementation with our tips. Prepare for on-demand implementation costs and the cost for a rollout of SaaS at multiple locations with our expert advice. In our tips and case studies, learn what to consider when migrating from hosted CRM to on-premise CRM. Discover the advantages and disadvantages of on-demand and hybrid CRM deployments. Get advice for preparing for downtime with on-demand CRM. Learn how to customize hosted or on-demand CRM and how to handle a hosted CRM upgrade. Plus, access our comprehensive SaaS and on-demand CRM learning guide, which is full of valuable resources for the implementation process.
-
Lingering questions on Dreamforce, Chatter, social networks and enterprise applications
Voices of CRM
|
23 Nov 2009
Blog - Now that Salesforce.com has announced a collaboration platform, there are still questions around filtering and whether it's ready for the larger enterprise.
-
The benefits of being a Salesforce.com customer
SearchCloudComputing.com
|
20 Nov 2009
Video - Jack Miller, the CTO of a real estate brokerage in Austin, Texas, discusses the benefits of working with Salesforce.com.
-
What's behind the Oracle-Salesforce.com back and forth?
Voices of CRM blog
|
03 Sep 2009
News - SuccessFactors has switched from Salesforce.com to Oracle On Demand back to Salesforce.com. What does it mean for SaaS pricing and what does it say about SaaS data migration?
-
SaaS CRM integration programs require business involvement, not just IT
27 Aug 2009
Article - SaaS CRM was brought into many companies by sales divisions circumventing IT. But if they want integration with other systems, IT can't help without business input, experts say.
-
NetSuite builds cloud developer community, adds contact center
19 Mar 2009
Article - NetSuite has released its alternative to Salesforce.com's Force.com platform and with it built in integration with Five9's contact center applications.
-
SaaS CRM services in greater demand
21 Oct 2008
Article - SaaS CRM was once touted for the ability of customers to simply "flip the switch" to implement it, but a growing number of services firms are now emerging around the model.
-
Voices of CRM: Loomis on switching from Salesforce.com to Oracle CRM On Demand
SearchCRM.com
|
29 Sep 2008
News - The CIO of Loomis explains how his company is undergoing a transformation of how it serves its customers, including the deployment of Oracle technology.
-
Firms avoid on-demand pricing surprises with careful SLA negotiations
29 Jul 2008
Article - Some companies are finding that their initial on-demand software discounts disappear when their contract runs out, while others are winning concessions, thanks to a focus on SLAs.
-
SaaS CRM integration: Is it still a deal killer?
10 Jun 2008
Article - Integration has always been a question mark with on-demand CRM applications, but third-party vendors, robust APIs and SOA are beginning to provide an answer.
-
NetSuite flexes its customization muscles with SuiteFlex
26 Oct 2006
Article - NetSuite has added Java-based customization tools that allow partners to build microvertcials on top of NetSuite's core applications, an answer to Salesforce.com's Apex.
CRM Solutions manage sales and marketing campaigns easily with integrated customer relationship management.
CRM Solution Resource offering essential research by professionals to help you choose the right solution.