SaaS CRM and CRM on demand vendors News
October 21, 2014
From the Salesforce Analytics Cloud to the Sales and Service Clouds, Dreamforce 2014 attendees want ROI from their investment in Salesforce's platform.
September 25, 2014
There's been buzz about new BI capabilities -- known as the 'Analytics Cloud' -- to be built into Salesforce.com.
July 11, 2014
Salesforce users can now use the Cirrus Insight Mobile app to access customer information through various mobile email platform options, and other CRM news.
June 20, 2014
Salesforce.com's upgrade of its Desk.com application includes a new agent console, a mobile app and new reporting capabilities.
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The Internet of Things needs a CRM platform to corral the intelligence that these devices generate. Continue Reading
In Salesforce's tenure in the CRM market, the company has made its mark on cloud and mobility but also on redefining relationships with customers. Continue Reading
Software as a Service (SaaS) is a software distribution model in which applications are hosted by a vendor or service provider and made available to customers over a network, typically the Internet. Continue Reading
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A mobile-first world and business-friendly analytics defined DF14. But the real theme was how Salesforce enables IT systems to work together. Continue Reading
CRM platforms could connect traditionally back-office applications such as ERP systems, HR and so on. Could CRM make ERP irrelevant? Continue Reading
Companies are turning to CRM to build new customer-facing applications. Does this kind of CRM development save time and money? Continue Reading
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Companies are often eager to get CRM systems up and running as fast as they can. But beware the premature go-live date. Continue Reading
Customer sales analytics can indicate some important data correlations, but for real insight and better sales forecasting methods you need modeling. Continue Reading
Successful integration between Software as a Service (SaaS) CRM and ERP systems depends on a number of factors that differ according to complexity. Mashups will serve a 15- to 20-seat deployment well. Continue Reading
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Expert Denis Pombriant explains what companies need to consider to ensure they select the best cloud CRM software for their needs. Continue Reading
NetSuite is offering a number of connectors between its ERP and e-commerce SaaS applications to Salesforce.com via partners. Continue Reading
Discover how to compare Oracle pricing and licensing fees to prices from Salesforce.com and Microsoft. Learn about cost advantages of SaaS CRM for small businesses. Continue Reading