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Dreamforce '11 Special Report
Special Report
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SearchCRM Cloud Guide
Guide
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2007 top CRM vendors quiz
If you've kept up with the headlines on the top CRM vendors in 2007, you won't have much trouble answering the questions in this quiz. Test yourself on the latest products from the top CRM vendors. Quiz
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SaaS and CRM on demand vendor guide
Use this CRM OnDemand vendor guide to evaluate the on-demand CRM market and get a complete SaaS CRM product and SaaS vendor overview. Learning Guide
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Hosted call center quiz answers
Looking for a cheat sheet to SearchCRM.com's Hosted call center quiz? Read answers and get detailed information on all related CRM topics including hosted CRM vendors and selecting and managing software as a service (SaaS) technology. Quiz
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Microsoft makes mobile move with next CRM release
Microsoft next release of Dynamics CRM includes a new mobile module, offering native support for most mobile devices. It also adds new social, compliance and reporting features. News | 06 Feb 2012
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SaaS dominates the cloud
Private clouds and infrastructure as a service get plenty of the attention, but when it comes to deployments, research shows most users are focused on software as a service. News | 01 Feb 2012
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Salesforce.com rebuilds Assistly into Desk.com, a help desk for SMBs
Salesforce.com has turned its acquisition of Assistly into a new customer service application, targeted specifically at the SMB market. News | 31 Jan 2012
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Social, acquisitions, CEM topped CRM news in 2011
In 2011, CRM professionals were faced with acquisitive vendors, a social tidal wave, a push for mobile computing and the never-ending demands for better, faster customer management systems. News | 22 Dec 2011
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CRM Idol: An insider’s look at the judging process
Industry consultant and CRM Idol judge Denis Pombriant shares his thoughts on the evaluation process that picked the top new CRM applications in the market. News | 08 Nov 2011
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Oracle-RightNow: Expert reactions and the Cloud Services Agreement
There's plenty of reaction about Oracle's $1.4 billion acquisition of RightNow, but its impact on licensing might be the most important. Blog | 26 Oct 2011
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RightNow customers concerned, curious about future with Oracle
Oracle's planned acquisition of RightNow for $1.5 billion has attendees of the RightNow customer summit wondering what the future will hold. News | 25 Oct 2011
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Oracle Fusion CRM early adopters offer their reviews
A handful of members of Oracle's Early Adopter Program for Fusion CRM relayed their experience with the company's new platform. News | 06 Oct 2011
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Column: Assessing Salesforce.com’s application development platforms
Salesforce.com may have focused on the social enterprise at Dreamforce, but its cloud-based programming tools are grabbing customer’s attention, too. News | 27 Sep 2011
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SAP, Oracle follow in Microsoft, Salesforce.com's footsteps with PaaS
SAP has revealed its plans for a NetWeaver-based PaaS, now word has it Oracle is readying its own for OpenWorld. Is PaaS reaching maturity? Blog | 27 Sep 2011
- See More: News on SaaS CRM and CRM on demand vendors
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Integrating Software as a Service (SaaS) CRM and ERP applications
Successful integration between Software as a Service (SaaS) CRM and ERP systems depends on a number of factors that differ according to complexity. Mashups will serve a 15- to 20-seat deployment well. Tip
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Siebel exec: We're not a one-trick pony
Learn about Siebel's hosted strategy and how its recent acquisition is affecting its OnDemand offering from the director of product marketing. Tip
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The upshot is that Siebel CRM OnDemand is different
Learn what Paul Greenberg has to say about Siebel's smart move towards rebuilding its market position. Tip
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So what is Siebel CRM OnDemand all about?
Siebel announced Siebel CRM OnDemand, a hosted model that extends its current offering and at the same time increases its appeal to new customers. Tip
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Siebel Systems -- the host with the least
Though Tom Siebel once publicly denounced the hosted CRM model, his company may have to join the ASP fray in the name of survival. But can Siebel compete in the hosted CRM market? Tip
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Sea change at Siebel: Is hosted CRM on the horizon?
Tom Siebel once claimed hosted CRM was a doomed delivery model. So what of the rumors about Siebel potentially partnering with IBM for hosted CRM? Tip
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Salesforce.com gets high marks from Matthews International
Matthews turned to Salesforce.com for a rapidly deployable system. Tip
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Recovered Capital finds UpShot in CRM
Recovered Capital was looking for a CRM solution that would help them increase productivity and efficiency. Tip
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Comparing Oracle pricing and licensing fees to prices from Salesforce.com and Microsoft
Discover how to compare Oracle pricing and licensing fees to prices from Salesforce.com and Microsoft. Learn about cost advantages of SaaS CRM for small businesses. Ask the Expert
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What NetSuite's IPO means for SaaS and on-demand CRM
Expert Denis Pombriant offers his take on NetSuite's recent IPO announcement and what it means for the SaaS and on-demand CRM market. Ask the Expert
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How does Siebel OnDemand CRM stack up in the SaaS CRM market?
Wondering how Siebel OnDemand CRM compares to other SaaS CRM offerings? Read advice from Bill Band in this expert tip. Ask the Expert
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Comparing call center technology: SaaS vs. on-premise applications
If you're building and launching a call center from the ground up, SaaS offerings are great options, says Steve Raye in this expert tip. Read his advice for call center managers choosing speech analytics or self service software. Ask the Expert
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Will Salesforce.com's Apex change the SaaS market?
Wondering how Salesforce.com's new programming language, Apex, will change the market and what it means for current Salesforce.com customers? Read advice from Steve Raye in this expert Q/A. Ask the Expert
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Salesforce.com vs. SalesLogix
Choosing between Salesforce.com and SalesLogix? Read CRM software expert Paul Greenberg's advice in this exert tip. Ask the Expert
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Will SAP customer service on demand help them compete in the SaaS CRM market?
Learn how SAP customer service on demand will help SAP compete in the hosted market in this CRM tip by Srini Katta. Ask the Expert
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Preparing a SLA for CRM vendors
Read advice from SaaS expert Alan Winters, including implementation advice and how to prepare a service-level agreement (SLA). Ask the Expert
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Moving from SAP CRM on-demand to SAP on-premise CRM
Considering SAP CRM on-demand? You always have the option to move to on-premise CRM in the future, says Using SAP CRM expert Srini Katta. Ask the Expert
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SAP's marketing on-demand features vs. Oracle's marketing automation software
SearchCRM.com's expert discusses SAP's new marketing on-demand features and provides a handy table comparing SAP's and Oracle's marketing on-demand solutions. Ask the Expert
- See More: Expert Advice on SaaS CRM and CRM on demand vendors
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Siebel
Siebel Systems is a prominent vendor of interoperable e-business software. Word
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Huntington Bank CIO discusses social enterprises and enterprise licenses
Zahid Afzal hits on some of the newsworthy moments from Dreamforce, describing how the bank is using Salesfore.com and social CRM to keep non-sales staff connected. Video
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Salesforce.com customers give Chatter closer look
At Salesforce.com's Dreamforce user conference, several customers on the show floor expressed interest in the Chatter collaboration tool. Video
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Is Salesforce.com's DRO the first step to a private option?
In this video, Jeff Kaplan of ThinkStrategies discusses Salesforce.com's new Database Rights Option (DRO) and what it means for the SaaS market including a possible private Salesforce cloud. Video
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Microsoft makes mobile move with next CRM release
Microsoft next release of Dynamics CRM includes a new mobile module, offering native support for most mobile devices. It also adds new social, compliance and reporting features. News
-
SaaS dominates the cloud
Private clouds and infrastructure as a service get plenty of the attention, but when it comes to deployments, research shows most users are focused on software as a service. News
-
Salesforce.com rebuilds Assistly into Desk.com, a help desk for SMBs
Salesforce.com has turned its acquisition of Assistly into a new customer service application, targeted specifically at the SMB market. News
-
Social, acquisitions, CEM topped CRM news in 2011
In 2011, CRM professionals were faced with acquisitive vendors, a social tidal wave, a push for mobile computing and the never-ending demands for better, faster customer management systems. News
-
CRM Idol: An insider’s look at the judging process
Industry consultant and CRM Idol judge Denis Pombriant shares his thoughts on the evaluation process that picked the top new CRM applications in the market. News
-
Oracle-RightNow: Expert reactions and the Cloud Services Agreement
There's plenty of reaction about Oracle's $1.4 billion acquisition of RightNow, but its impact on licensing might be the most important. Blog
-
RightNow customers concerned, curious about future with Oracle
Oracle's planned acquisition of RightNow for $1.5 billion has attendees of the RightNow customer summit wondering what the future will hold. News
-
Oracle Fusion CRM early adopters offer their reviews
A handful of members of Oracle's Early Adopter Program for Fusion CRM relayed their experience with the company's new platform. News
-
Column: Assessing Salesforce.com’s application development platforms
Salesforce.com may have focused on the social enterprise at Dreamforce, but its cloud-based programming tools are grabbing customer’s attention, too. News
-
SAP, Oracle follow in Microsoft, Salesforce.com's footsteps with PaaS
SAP has revealed its plans for a NetWeaver-based PaaS, now word has it Oracle is readying its own for OpenWorld. Is PaaS reaching maturity? Blog
- See More: All on SaaS CRM and CRM on demand vendors
About SaaS CRM and CRM on demand vendors
Learn about SaaS CRM and CRM on demand vendors in this topic section. Find out about the top on-demand and SaaS vendors market leaders according to analyst research. Learn about trends in the SaaS and on-demand CRM market with our news articles and expert advice. Find advice from experts on compiling a "short list" of on-demand CRM vendors and how different on-demand products stack up against each other. Learn the pros and cons for CRM on-demand and SaaS CRM. Also get news, updates and expert advice about evaluating and using SaaS vendors Salesforce.com, RightNow and NetSuite. Find resources on SaaS and on-demand CRM from Microsoft, SAP and Siebel.