CRM / Call Center Topics:
SaaS CRM and CRM on demand vendors
Learn about SaaS CRM and CRM on demand vendors in this topic section. Find out about the top on-demand and SaaS vendors market leaders according to analyst research. Learn about trends in the SaaS and on-demand CRM market with our news articles and expert advice. Find advice from experts on compiling a "short list" of on-demand CRM vendors and how different on-demand products stack up against each other. Learn the pros and cons for CRM on-demand and SaaS CRM. Also get news, updates and expert advice about evaluating and using SaaS vendors Salesforce.com, RightNow and NetSuite. Find resources on SaaS and on-demand CRM from Microsoft, SAP and Siebel.
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Can you explain Salesforce.com integration capabilities?
Ask the Expert - According to some experts, Salesforce.com integration capabilities are top notch. Find out how Salesforce.com integrates with other business applications.
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Which vendors are Oracle and Siebel On Demand CRM competitors?
Ask the Expert - Learn about CRM products from Oracle and Siebel on demand CRM competitors and get a brief description of Microsoft, RightNow and Salesforce.com.
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Comparing Oracle pricing and licensing fees to prices from Salesforce.com and Microsoft
Ask the Expert - Discover how to compare Oracle pricing and licensing fees to prices from Salesforce.com and Microsoft. Learn about cost advantages of SaaS CRM for small businesses.
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What does Salesforce.com's partnership with Google mean for SaaS CRM?
Ask the Expert - Expert Denis Pombriant explains how Salesforce.com's partnership with Google will affect the SaaS CRM market and Salesforce.com's competition.
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CRM data migration from ACT! to new CRM software
Ask the Expert - Expert Denis Pombriant advises a reader on a CRM data migration from Sage Software's ACT CRM to Schwab's Relationship Manager software.
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What NetSuite's IPO means for SaaS and on-demand CRM
Ask the Expert - Expert Denis Pombriant offers his take on NetSuite's recent IPO announcement and what it means for the SaaS and on-demand CRM market.
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Definition: Hosted CRM vs. SaaS CRM vs. on-premise CRM
Ask the Expert - Learn how expert Denis Pombriant defines hosted CRM, SaaS CRM and on-premise CRM.
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Will Microsoft Live be able to compete with Salesforce.com?
Ask the Expert - When can you expect to see Microsoft Live on the market? Richard Smith gives his prediction for the new hosted product, Microsoft's answer to Salesforce.com.
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How does Siebel OnDemand CRM stack up in the SaaS CRM market?
Ask the Expert - Wondering how Siebel OnDemand CRM compares to other SaaS CRM offerings? Read advice from Bill Band in this expert tip.
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Comparing call center technology: SaaS vs. on-premise applications
Ask the Expert - If you're building and launching a call center from the ground up, SaaS offerings are great options, says Steve Raye in this expert tip. Read his advice for call center managers choosing speech analytics or self service software.
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