SaaS CRM market trends News
December 06, 2016
While the Microsoft-Salesforce partnership was touted with great fanfare just two years ago, the relationship has since soured.
July 29, 2016
CRM users and industry insiders look at promises and history to predict how Oracle's acquisition of NetSuite's cloud applications might play out.
February 09, 2016
Recent upgrades to Salesforce Lightning may benefit customers who can now build new apps -- but how will it affect partners who have apps that tackle the same problems?
September 25, 2015
CFOs are warming to the idea of storing financial data in the cloud, says Jeremy Roche, CEO of FinancialForce.com.
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Software as a service (SaaS) is a software distribution model in which applications are hosted by a vendor or service provider and made available to customers over a network, typically the Internet. Continue Reading
Wearable computing can gather data that gets crunched in real time with a device as small as a USB stick. But wearables are mostly single-purpose. Continue Reading
The Internet of Things needs a CRM platform to corral the intelligence that these devices generate. Continue Reading
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As the market continues to undergo a series of major mergers and acquisitions, some observers say to expect more technology M&A in 2017. Continue Reading
Enterprise AI and market consolidation will continue to cast their shadows unabated in 2017. Continue Reading
Combining ERP, CRM and business intelligence, Dynamics 365 will enable SMBs to increase efficiency and help eliminate limitations that other ERP systems have in place. Continue Reading
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Moving away from legacy CRM to cloud-based systems that can integrate big data and machine learning should be a top priority for businesses, say CRM professionals. Continue Reading
The capabilities brought about by predictive analytics have helped sales intelligence tools evolve. Find out how your organization can benefit from them in this podcast. Continue Reading
Companies may be seduced by IoT technology, but ROI for SMBs in particular will come from understanding how the data will be used first. Continue Reading
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In Salesforce's tenure in the CRM market, the company has made its mark on cloud and mobility but also on redefining relationships with customers. Continue Reading
Even if you don't know it yet, mobile devices are butchering your old CRM business processes. Is your company ready for the adjustment? Continue Reading
The subscription-based service business model has blown away the older structures of many marketplaces. Here are how-tos on migrating to the model. Continue Reading