Email Alerts
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Customer Experience Exchange
Guide
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Volume 1 Nov/Dec 2011: Making CEM a priority
Guide
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Dreamforce '11 Special Report
Special Report
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SearchCRM Cloud Guide
Guide
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The top 10 CRM news headlines of 2008
As we look back at the top CRM news in 2008, issues like CRM 2.0, on-demand and mobile CRM made big headlines. Companies also began looking for ways to cut costs on technology and become more customer-centric as the U.S. economy went into a recession... Special Report
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SaaS CRM industry news and trends
This section of the guide offers an overview of SaaS and on-demand CRM vendors and the competition in the industry. Learning Guide
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Mobile CRM apps aim to connect smartphones, contact centers
Customers won’t start from scratch with new mobile app “bridge” programs that transfer their information to contact centers. News | 03 May 2012
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IBM’s plans are in Tealeaf with purchase of CEM analytics firm
IBM is strengthening its CRM footing with the acquisition of Tealeaf Technology. News | 02 May 2012
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Salesforce.com folds Rypple HR into its ‘social enterprise’
Salesforce.com has completed the first integration between its HR software acquisition and its core CRM system, and one analyst thinks the technology holds lots of possibilities for the future. News | 15 Mar 2012
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SaaS e-commerce IPO takes off
Demandware, a SaaS e-commerce platform, had a banner day on Wall Street. Here is a look through new media journalism tool Storify at what happened during its debut. News | 15 Mar 2012
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Microsoft preps cloud ERP
Ahead of its Convergence business application show, Microsoft is talking ERP in the cloud, its internal use of SAP and the exploding SaaS HR software market. Blog | 16 Feb 2012
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SaaS dominates the cloud
Private clouds and infrastructure as a service get plenty of the attention, but when it comes to deployments, research shows most users are focused on software as a service. News | 01 Feb 2012
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Social, acquisitions, CEM topped CRM news in 2011
In 2011, CRM professionals were faced with acquisitive vendors, a social tidal wave, a push for mobile computing and the never-ending demands for better, faster customer management systems. News | 22 Dec 2011
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Is the ERP software market down to three vendors?
SAP, Oracle and Salesforce are consolidating the market for SaaS applications and software buyers should be concerned. Blog | 06 Dec 2011
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Salesforce unveils Radian6 Social Marketing Cloud
Salesforce.com is continuing to deliver its social enterprise message with the unveiling of the Radian6 Social Marketing Cloud, a social marketing service that lets enterprises interact with customers. News | 30 Nov 2011
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Oracle-RightNow: Expert reactions and the Cloud Services Agreement
There's plenty of reaction about Oracle's $1.4 billion acquisition of RightNow, but its impact on licensing might be the most important. Blog | 26 Oct 2011
- See More: News on SaaS CRM market trends
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The host with the most?
The right acquisition could put Siebel back in the running for the host with the most. Tip
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Staying connected - the Internet takes flight
SearchCRM spoke with Julie Cope, Tenzing's Director of Customer Care, about their CRM project. Tip
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ASP (application service provider)
Learn about ASPs (application service providers) and how they offer alternative to traditional, on-premise CRM. Tip
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What does Salesforce.com's partnership with Google mean for SaaS CRM?
Expert Denis Pombriant explains how Salesforce.com's partnership with Google will affect the SaaS CRM market and Salesforce.com's competition. Ask the Expert
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Will on-demand CRM eventually replace on-premise CRM?
Will on-demand CRM replace on-premise CRM in the future? Expert Denis Pombriant discusses the possibility in this expert response. Ask the Expert
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Huntington Bank CIO discusses social enterprises and enterprise licenses
Zahid Afzal hits on some of the newsworthy moments from Dreamforce, describing how the bank is using Salesfore.com and social CRM to keep non-sales staff connected. Video
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Salesforce.com customers give Chatter closer look
At Salesforce.com's Dreamforce user conference, several customers on the show floor expressed interest in the Chatter collaboration tool. Video
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Is Salesforce.com's DRO the first step to a private option?
In this video, Jeff Kaplan of ThinkStrategies discusses Salesforce.com's new Database Residency Option (DRO) and what it means for the SaaS market including a possible private Salesforce cloud. Video
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Mobile CRM apps aim to connect smartphones, contact centers
Customers won’t start from scratch with new mobile app “bridge” programs that transfer their information to contact centers. News
-
IBM’s plans are in Tealeaf with purchase of CEM analytics firm
IBM is strengthening its CRM footing with the acquisition of Tealeaf Technology. News
-
Salesforce.com folds Rypple HR into its ‘social enterprise’
Salesforce.com has completed the first integration between its HR software acquisition and its core CRM system, and one analyst thinks the technology holds lots of possibilities for the future. News
-
SaaS e-commerce IPO takes off
Demandware, a SaaS e-commerce platform, had a banner day on Wall Street. Here is a look through new media journalism tool Storify at what happened during its debut. News
-
Microsoft preps cloud ERP
Ahead of its Convergence business application show, Microsoft is talking ERP in the cloud, its internal use of SAP and the exploding SaaS HR software market. Blog
-
SaaS dominates the cloud
Private clouds and infrastructure as a service get plenty of the attention, but when it comes to deployments, research shows most users are focused on software as a service. News
-
Social, acquisitions, CEM topped CRM news in 2011
In 2011, CRM professionals were faced with acquisitive vendors, a social tidal wave, a push for mobile computing and the never-ending demands for better, faster customer management systems. News
-
Is the ERP software market down to three vendors?
SAP, Oracle and Salesforce are consolidating the market for SaaS applications and software buyers should be concerned. Blog
-
Salesforce unveils Radian6 Social Marketing Cloud
Salesforce.com is continuing to deliver its social enterprise message with the unveiling of the Radian6 Social Marketing Cloud, a social marketing service that lets enterprises interact with customers. News
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Customer Experience Exchange
Guide
- See More: All on SaaS CRM market trends
About SaaS CRM market trends
This SaaS CRM market trends topic section features the latest SaaS news, expert advice and other resources to help you understand the CRM SaaS market and how it's changing CRM. Find coverage of SaaS vendors and SaaS trends and analyst reports to help you make decisions about SaaS CRM. Read about the latest SaaS market research and.advice from SaaS CRM experts. Learn how SaaS CRM compares to on-premise CRM. Find out if SaaS CRM integration is still a challenge for many organizations and get the definition of Software as a Service and other related terms. Learn about market shifts like the Salesforce.com and Google partnership and how it will impact the CRM market.