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SaaS CRM market trends
This SaaS CRM market trends topic section features the latest SaaS news, expert advice and other resources to help you understand the CRM SaaS market and how it's changing CRM. Find coverage of SaaS vendors and SaaS trends and analyst reports to help you make decisions about SaaS CRM. Read about the latest SaaS market research and.advice from SaaS CRM experts. Learn how SaaS CRM compares to on-premise CRM. Find out if SaaS CRM integration is still a challenge for many organizations and get the definition of Software as a Service and other related terms. Learn about market shifts like the Salesforce.com and Google partnership and how it will impact the CRM market.
News:
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Lingering questions on Dreamforce, Chatter, social networks and enterprise applications
Voices of CRM
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23 Nov 2009
Blog - Now that Salesforce.com has announced a collaboration platform, there are still questions around filtering and whether it's ready for the larger enterprise.
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An interview with Jeff Kaplan at Dreamforce 2009
SearchCloudComputing.com
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20 Nov 2009
Video - Jeff Kaplan of Think Strategies discussed the goals of Salesforce.com's new collaboration technology service known as Chatter and whether it could live up its billing as 'Facebook for the enterprise.'
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Salesforce jumps into collaboration technology software market with Chatter
19 Nov 2009
News - Salesforce.com is building the "Facebook for the enterprise," a collaboration tool that sits within its application and integrates people, content and applications.
Expert Technical Advice:
1 - 3 of 6CRM SaaS CRM market trends Experts
- Denis Pombriant, Founder and managing principal, Beagle Research Group, LLC
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Oracle acquisitions: Is Oracle interested in Salesforce.com?
Ask the Expert - Expert Bill Band discusses Oracle's place in the SaaS CRM market and whether or not the software giant is looking to acquire Salesforce.com.
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Microsoft CRM Online: How will it compete?
Ask the Expert - CRM software expert Denis Pombriant discusses Microsoft CRM Online and what this release really means for the on-demand CRM software market.
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What does Salesforce.com's partnership with Google mean for SaaS CRM?
Ask the Expert - Expert Denis Pombriant explains how Salesforce.com's partnership with Google will affect the SaaS CRM market and Salesforce.com's competition.
Reference & Learning:
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The top on-demand CRM and SaaS CRM FAQs
FAQ - Browse our list of the top on-demand CRM and SaaS CRM FAQs and learn about on-demand CRM vs. on-premise CRM, common SaaS CRM implementation pitfalls and SaaS security.
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The top 10 CRM news headlines of 2008
Special Report - As we look back at the top CRM news in 2008, issues like CRM 2.0, on-demand and mobile CRM made big headlines. Companies also began looking for ways to cut costs on technology and become more customer-centric as the U.S. economy went into a recession,...
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