CRM / Call Center Topics:
SaaS CRM market trends
This SaaS CRM market trends topic section features the latest SaaS news, expert advice and other resources to help you understand the CRM SaaS market and how it's changing CRM. Find coverage of SaaS vendors and SaaS trends and analyst reports to help you make decisions about SaaS CRM. Read about the latest SaaS market research and.advice from SaaS CRM experts. Learn how SaaS CRM compares to on-premise CRM. Find out if SaaS CRM integration is still a challenge for many organizations and get the definition of Software as a Service and other related terms. Learn about market shifts like the Salesforce.com and Google partnership and how it will impact the CRM market.
News:
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Microsoft targets Salesforce.com, Oracle with free CRM promotion
04 Nov 2009
News - Microsoft has updated its SaaS CRM application and is offering six months free for Salesforce.com and Oracle CRM On Demand customers.
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Benioff plays nice with Oracle at OpenWorld
13 Oct 2009
News - Marc Benioff, who invested heavily in a booth and an appearance at Oracle's OpenWorld, claimed companies can deploy Oracle and Salesforce.com together.
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U.S. CIO joins DOD in backing SaaS for government
Voices of CRM blog
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15 Sep 2009
News - A new site for SaaS applications for government agencies and certification for one SaaS vendor by the DOD are helping reassure CRM buyers about SaaS security and reliability.
Expert Technical Advice:
1 - 3 of 6CRM SaaS CRM market trends Experts
- Denis Pombriant, Founder and managing principal, Beagle Research Group, LLC
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Oracle acquisitions: Is Oracle interested in Salesforce.com?
Ask the Expert - Expert Bill Band discusses Oracle's place in the SaaS CRM market and whether or not the software giant is looking to acquire Salesforce.com.
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Microsoft CRM Online: How will it compete?
Ask the Expert - CRM software expert Denis Pombriant discusses Microsoft CRM Online and what this release really means for the on-demand CRM software market.
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What does Salesforce.com's partnership with Google mean for SaaS CRM?
Ask the Expert - Expert Denis Pombriant explains how Salesforce.com's partnership with Google will affect the SaaS CRM market and Salesforce.com's competition.
Reference & Learning:
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The top on-demand CRM and SaaS CRM FAQs
FAQ - Browse our list of the top on-demand CRM and SaaS CRM FAQs and learn about on-demand CRM vs. on-premise CRM, common SaaS CRM implementation pitfalls and SaaS security.
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The top 10 CRM news headlines of 2008
Special Report - As we look back at the top CRM news in 2008, issues like CRM 2.0, on-demand and mobile CRM made big headlines. Companies also began looking for ways to cut costs on technology and become more customer-centric as the U.S. economy went into a recession,...
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