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How do I compare cloud CRM vendors?
Expert Denis Pombriant explains what companies need to consider to ensure they select the best cloud CRM software for their needs. Answer
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Integrating cloud ERP and CRM applications? Show how it can pay
Getting such apps to work together is challenging, but doing so can streamline data and improve customer experience management, analysts say. Feature
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Oracle and Salesforce make play for social CRM platforms
The CRM heavyweights bought up a handful of social CRM start ups this month and it should convince CRM buyers to invest in the technology themselves, analysts said. News
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Mobile CRM apps aim to connect smartphones, contact centers
Customers won’t start from scratch with new mobile app “bridge” programs that transfer their information to contact centers. News
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IBM’s plans are in Tealeaf with purchase of CEM analytics firm
IBM is strengthening its CRM footing with the acquisition of Tealeaf Technology. News
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Salesforce.com folds Rypple HR into its ‘social enterprise’
Salesforce.com has completed the first integration between its HR software acquisition and its core CRM system, and one analyst thinks the technology holds lots of possibilities for the future. News
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SaaS e-commerce IPO takes off
Demandware, a SaaS e-commerce platform, had a banner day on Wall Street. Here is a look through new media journalism tool Storify at what happened during its debut. News
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Microsoft preps cloud ERP
Ahead of its Convergence business application show, Microsoft is talking ERP in the cloud, its internal use of SAP and the exploding SaaS HR software market. Blog
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SaaS dominates the cloud
Private clouds and infrastructure as a service get plenty of the attention, but when it comes to deployments, research shows most users are focused on software as a service. News
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Social, acquisitions, CEM topped CRM news in 2011
In 2011, CRM professionals were faced with acquisitive vendors, a social tidal wave, a push for mobile computing and the never-ending demands for better, faster customer management systems. News