SaaS CRM market trends

Blog - Now that Salesforce.com has announced a collaboration platform, there are still questions around filtering and whether it's ready for the larger enterprise.

Video - Jeff Kaplan of Think Strategies discussed the goals of Salesforce.com's new collaboration technology service known as Chatter and whether it could live up its billing as 'Facebook for the enterprise.'

News - Salesforce.com is building the "Facebook for the enterprise," a collaboration tool that sits within its application and integrates people, content and applications.

News - Microsoft has updated its SaaS CRM application and is offering six months free for Salesforce.com and Oracle CRM On Demand customers.

News - Marc Benioff, who invested heavily in a booth and an appearance at Oracle's OpenWorld, claimed companies can deploy Oracle and Salesforce.com together.

News - A new site for SaaS applications for government agencies and certification for one SaaS vendor by the DOD are helping reassure CRM buyers about SaaS security and reliability.

Article - Oracle, Salesforce.com and RightNow all took significant steps toward beefing up their customer service capabilities with customer communities and self-service features.

News - SuccessFactors has switched from Salesforce.com to Oracle On Demand back to Salesforce.com. What does it mean for SaaS pricing and what does it say about SaaS data migration?

Column - The dot-com bust brought us on-demand computing. See what innovation columnist Denis Pombriant thinks the current recession will give us.

Column - Cloud computing has more to offer the front office than the back office, Denis Pombriant suggests. Read his thoughts on the SaaS market and the benefits of cloud computing and SaaS CRM for the front office.