CRM / Call Center Topics:
Sales force automation software
Find sales force automation software resources in this topic section. Get advice on building a sales force automation strategy and learn how to define a sales strategy. Read about the advantages of sales force automation and get SFA product reviews from industry experts, as well as tips for evaluating SFA software vendors. Read case studies on sales force automation systems. Learn how to build and manage a successful sales force with our Sales Force Automation Learning Guide and get expert advice on hosted SFA. Read about the benefits of mobile CRM and how it can help your sales force. Learn the difference between up-selling and cross-selling with our tips. Find out if SFA software can help shorten the sales cycle and get valuable tips for optimizing SFA technology within your organization.
Must read
- Salesforce.com for Dummies: Ch. 15, Analyzing Data with Reports Chapter Download - In Chapter 15, "Analyzing Data with Reports" get advice on how to define, create, print, analyze, export and organize your reports using Salesforce.com.
News:
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Salesforce.com joins ACT! in contact management market
02 Sep 2009
Column - Salesforce.com jumped into the market for contact management software today with a lightweight, low-cost option to compete with Sage's recently updated ACT!
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When is it time to buy sales performance management software?
23 Jul 2009
Article - These days, businesses need all the help they can get. Sales performance management (SPM) applications provide insight into sales activities, streamline operations, and open the door to new opportunities.
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Sales performance software rankings find a competitive market
02 Jul 2009
Article - A recent ranking of sales performance management software by Ventana Research found a tight race among the top four vendors.
Expert Technical Advice:
1 - 3 of 14CRM Sales force automation software Experts
- Liz Roche, Managing partner, Customers Incorporated
- Ask a Question
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Understanding the Microsoft CRM sales process and how to convert leads
Answer - Find out what you need to know about the Microsoft CRM sales process to convert leads to opportunities and accounts and complete the Microsoft Dynamics CRM sales cycle.
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Is Siebel SFA a good choice in today's market?
Ask the Expert - Is Siebel still the best option for sales force automation (SFA)? Read Bill Band's answer here.
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Evaluating sales force automation (SFA) software based on business requirements
Ask the Expert - Before you evaluate sales force automation (SFA) software, be sure to have good business requirements in place, Liz Roche cautions in this expert tip.
VIEW ALL Expert Technical Advice ON Sales force automation software
Reference & Learning:
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Sales force automation software product directory
Product directory - This sales force automation software product directory contains basic information about SFA vendors and products in the SFA market. Use the directory to evaluate SFA software and find the best SFA solution for your organization. Listings include: Vendor...
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Sales compensation management: Top five buzzwords
Top Buzzwords - Sales compensation management processes differ for every organization. Some companies utilize sophisticated tools and applications to manage their sales compensation plans, while others rely on simple spreadsheets and calculations. Browse this list of...
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Salesforce.com for Dummies: Report features and functionality
Chapter Download - Learn about Salesforce.com report features and functionality in this chapter from Salesforce.com for Dummies.
VIEW ALL Reference & Learning ON Sales force automation software
White Papers
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Using Performance Drivers to Enhance Business Success: Identifying, Visualizing and Analyzing Key Performance Drivers (KPD metrics)
Published by: myDIALS Inc. | 04 Nov 2009
White Paper - This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes.
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Force.com Cloud Platform Drives Huge Time to Market and Cost Savings
Published by: Salesforce.com | 30 Oct 2009
White Paper - IDC White Paper: Force.com Cloud Platform Drives Huge Time to Market and Cost Savings Learn how companies like yours built custom apps 4 - 5 times faster at half the cost with Force.com Platform.
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Streamline Your Business, Accelerate Your Growth: Using an Affordable Application Built for Small Businesses
Published by: SAP AG | 26 Oct 2009
White Paper - The SAP® Business One application offers a single, affordable way to manage your entire business – from sales and customer relationships to financials and operations. Designed specifically for small businesses, it helps you streamline processes, act on timely information, and accelerate profitable growth.
Downloads:
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Five tips for deploying sales performance management for maximum return
Podcasts - Today's organizations are looking to sales performance management, but many companies lack a clear direction for how to deploy and make the most of these tools. In this podcast, Mark Smith of Ventana Research provides tips and best practices for...