CRM / Call Center Topics:
Sales force automation software
Find sales force automation software resources in this topic section. Get advice on building a sales force automation strategy and learn how to define a sales strategy. Read about the advantages of sales force automation and get SFA product reviews from industry experts, as well as tips for evaluating SFA software vendors. Read case studies on sales force automation systems. Learn how to build and manage a successful sales force with our Sales Force Automation Learning Guide and get expert advice on hosted SFA. Read about the benefits of mobile CRM and how it can help your sales force. Learn the difference between up-selling and cross-selling with our tips. Find out if SFA software can help shorten the sales cycle and get valuable tips for optimizing SFA technology within your organization.
Must read
- Salesforce.com for Dummies: Ch. 15, Analyzing Data with Reports Chapter Download - In Chapter 15, "Analyzing Data with Reports" get advice on how to define, create, print, analyze, export and organize your reports using Salesforce.com.
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Understanding the Microsoft CRM sales process and how to convert leads
Answer - Find out what you need to know about the Microsoft CRM sales process to convert leads to opportunities and accounts and complete the Microsoft Dynamics CRM sales cycle.
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Is Siebel SFA a good choice in today's market?
Ask the Expert - Is Siebel still the best option for sales force automation (SFA)? Read Bill Band's answer here.
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Evaluating sales force automation (SFA) software based on business requirements
Ask the Expert - Before you evaluate sales force automation (SFA) software, be sure to have good business requirements in place, Liz Roche cautions in this expert tip.
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Adding workforce management tools to ROI calculation
Ask the Expert - What's the best way to include workforce management tools in calculation for ROI? Read advice from ROI guru Tom Pisello here.
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Secrets to salesforce automation software adoption
Ask the Expert - Lack of salesforce automation software adoption is the number one reason that SFA implementations don't meet expectations, says Liz Roche in this expert tip. She offers some ideas on getting your sales reps to use SFA software here.
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The difference between up selling and cross selling
Ask the Expert - In this sales tip from expert Liz Roche, you'll learn the definition of up selling and cross selling, plus up selling and cross selling techniques.
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Can SFA software shorten the sales cycle?
Ask the Expert - In this expert tip, salesforce automation expert Liz Roche points out that no SFA software on the planet will, on its own, shorten a sales cycle. Learn tips to create a sales strategy in this expert response.
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Salesforce automation in vertical industries
Ask the Expert - Learn why SFA software is not being customized by industry and why the secrets to SFA adoption have very little to do with industry specificity in this expert tip by Liz Roche.
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Encouraging sales reps to use a new CRM system
Ask the Expert - Liz Roche explains to a SearchCRM.com reader how to train sales reps on a new CRM system and give them incentives in preparation for CRM implementation.
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Top SFA vendors for a 250-member salesforce
Ask the Expert - Liz Roche answers a SearchCRM.com reader's question about the best salesforce automation (SFA) software for a 250-person sales force, and she gives advice and recommendations including Microsoft CRM, NetSuite, Salesforce.com or RightNow.
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