CRM / Call Center Topics:
Sales force automation software
Find sales force automation software resources in this topic section. Get advice on building a sales force automation strategy and learn how to define a sales strategy. Read about the advantages of sales force automation and get SFA product reviews from industry experts, as well as tips for evaluating SFA software vendors. Read case studies on sales force automation systems. Learn how to build and manage a successful sales force with our Sales Force Automation Learning Guide and get expert advice on hosted SFA. Read about the benefits of mobile CRM and how it can help your sales force. Learn the difference between up-selling and cross-selling with our tips. Find out if SFA software can help shorten the sales cycle and get valuable tips for optimizing SFA technology within your organization.
Must read
- Salesforce.com for Dummies: Ch. 15, Analyzing Data with Reports Chapter Download - In Chapter 15, "Analyzing Data with Reports" get advice on how to define, create, print, analyze, export and organize your reports using Salesforce.com.
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Salesforce.com joins ACT! in contact management market
02 Sep 2009
Column - Salesforce.com jumped into the market for contact management software today with a lightweight, low-cost option to compete with Sage's recently updated ACT!
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When is it time to buy sales performance management software?
23 Jul 2009
Article - These days, businesses need all the help they can get. Sales performance management (SPM) applications provide insight into sales activities, streamline operations, and open the door to new opportunities.
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Sales performance software rankings find a competitive market
02 Jul 2009
Article - A recent ranking of sales performance management software by Ventana Research found a tight race among the top four vendors.
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Sales reps are in for a tough 2009, but CRM sales software may help, survey says
12 Feb 2009
Article - A majority of sales officers surveyed recently said they're raising quotas on their reps, but they may have to invest in new technology to get there, according to a new report.
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Salesforce.com adds sales collaboration functions to latest release
10 Feb 2009
Article - Sales collaboration software, like that released recently by both Salesforce.com and Oracle, require management to push the sales force to use it.
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Sales performance software market shrinks as Xactly buys Centive
23 Jan 2009
Article - The two on-demand sales performance management vendors will be brought together under a unified product.
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PeopleSoft, E-Business Suite drop from SFA software rankings
12 Aug 2008
Article - PeopleSoft and Oracle CRM no longer qualify for Gartner's SFA Magic Quadrant, and another major vendor is gaining ground.
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Sales success depends on compensation process automation
16 Jan 2008
Article - Companies that automate their sales compensation processes and make use of analytics are outperforming their peers, according to a new report.
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Sales compensation management simplifying the sophisticated
22 Aug 2007
Article - The market for sales compensation management technology is taking off, according to Gartner. Compliance, SaaS and complexity are driving the trend.
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CRM software fails sales
19 Apr 2007
Article - A survey of sales organizations finds that CRM programs are failing to help increase revenues.
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