CRM / Call Center Topics:
Sales force automation software
Find sales force automation software resources in this topic section. Get advice on building a sales force automation strategy and learn how to define a sales strategy. Read about the advantages of sales force automation and get SFA product reviews from industry experts, as well as tips for evaluating SFA software vendors. Read case studies on sales force automation systems. Learn how to build and manage a successful sales force with our Sales Force Automation Learning Guide and get expert advice on hosted SFA. Read about the benefits of mobile CRM and how it can help your sales force. Learn the difference between up-selling and cross-selling with our tips. Find out if SFA software can help shorten the sales cycle and get valuable tips for optimizing SFA technology within your organization.
Must read
- Salesforce.com for Dummies: Ch. 15, Analyzing Data with Reports Chapter Download - In Chapter 15, "Analyzing Data with Reports" get advice on how to define, create, print, analyze, export and organize your reports using Salesforce.com.
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Sales force automation software product directory
Product directory - This sales force automation software product directory contains basic information about SFA vendors and products in the SFA market. Use the directory to evaluate SFA software and find the best SFA solution for your organization. Listings include: Vendor...
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Sales compensation management: Top five buzzwords
Top Buzzwords - Sales compensation management processes differ for every organization. Some companies utilize sophisticated tools and applications to manage their sales compensation plans, while others rely on simple spreadsheets and calculations. Browse this list of...
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Salesforce.com for Dummies: Report features and functionality
Chapter Download - Learn about Salesforce.com report features and functionality in this chapter from Salesforce.com for Dummies.
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Salesforce.com for Dummies: Web reporting tools
Chapter Download - This chapter from Salesforce.com for Dummies explains in detail how to use, modify, create and organize reports in Salesforce.com.
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Salesforce.com for dummies: Creating daily reports
Chapter Download - Use this step-by-step guide to create daily reports from scratch in Salesforce.com.
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Salesforce.com for dummies: Organizing reports
Chapter Download - Get tips for organizing reports in Salesforce.com, including step-by-step instructions for naming, exporting and printing detailed reports.
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Sales compensation best practices quiz
Quiz - Some of today's businesses are exploring new methods for sales compensation, including using sales compensation management and sales compensation automation tools. Use this quiz to test your knowledge of sales compensation and learn how innovative tools...
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Sales Force Automation Learning Guide
Learning Guide - This guide introduces the fundamentals of sales force automation (SFA), offers expert advice on SFA and includes content on other sales-related topics, including sales effectiveness.
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Sales training and leads: How to get started
Chapter Download Library - This excerpt from "CyberSelling: Using CRM Technology to Help You Sell," will guide you through the initial sales contact and give tips on building lasting customer relationships from leads.
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Who says tech people can't be wordsmiths?
IT Sniglets - In the spirit of The Washington Post Style Invitational, SearchCRM.com has dreamt up a bunch of CRM IT sniglets.
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