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Mobile business apps for real, but post-PC future likely a mirage
Although the use of mobile applications is growing rapidly in businesses, IT managers don't expect mobile devices to oust PCs from the workplace.Feature
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Retailer personalizes its service with mobile CRM
Harry Rosen, a high-end clothing retailer, won a Gartner’s CRM award for the way it uses mobile CRM in its stores, running CRM on smartphones and tablets.News | 28 Mar 2012
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Success in mobile ECM governance comes with firm, flexible guidelines
Good mobile ECM governance adds more complexity when compared with general information governance and demands strong policies but flexible application for success, says consultant Steve Weissman.Feature
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Microsoft makes mobile move with next CRM release
Microsoft next release of Dynamics CRM includes a new mobile module, offering native support for most mobile devices. It also adds new social, compliance and reporting features.News | 06 Feb 2012
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CRM user interface guide
This guide provides an at-a-glance look at Oracle, SAP, Microsoft and Salesforce.com’s user interfaces for their mobile client, Outlook integration and sales dashboards.Report
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User interfaces: Mobile CRM applications
Ensuring a successful CRM implementation requires a user-friendly, navigable user interface (UI). Compare the major vendor’s mobile UIs here.Photo Story
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Salesforce unveils Radian6 Social Marketing Cloud
Salesforce.com is continuing to deliver its social enterprise message with the unveiling of the Radian6 Social Marketing Cloud, a social marketing service that lets enterprises interact with customers.News | 30 Nov 2011
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Salesforce.com aims social collaboration tool at financial firms
With the upcoming release of Chatter auditing capabilities, Salesforce.com hopes to make the social collaboration tool more appealing to financial services firms and boost its overall market lead.News | 15 Nov 2011
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E-book: Taking mobile CRM beyond the sales force
The success of consumer-friendly smart phones has changed the game. People are bringing their iPhones and Droids to IT asking for CRM functionality. In this e-book, learn how mobile CRM can give your organization a competitive edge, both for your sales force and beyond.E-Book
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Sales automation tools and CRM redefining sales roles
The growth of sales automation tools and virtual shopping are creating a brave new sales world.News | 01 Jun 2011
- VIEW MORE ON : Mobile sales
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Ray Wang on Dreamforce, social trust and new products
Constellation Research's R "Ray" Wang discusses Salesforce.com's new product launches and the importance of trust to the social customer.Video
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Microsoft makes mobile move with next CRM release
Microsoft next release of Dynamics CRM includes a new mobile module, offering native support for most mobile devices. It also adds new social, compliance and reporting features.News | 06 Feb 2012
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Sales software report: SFA, analytics on the rise, Excel use falls
Sales organizations are decreasing their use of Microsoft Excel, while adding sales force automation tools and strongly considering analytics, according to a new benchmarking report.News | 16 Jan 2012
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CRM user interface guide
This guide provides an at-a-glance look at Oracle, SAP, Microsoft and Salesforce.com’s user interfaces for their mobile client, Outlook integration and sales dashboards.Report
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User interfaces: CRM-Outlook integration
Face it, sales reps spend more time in Outlook than any other application. That’s what makes CRM-Outlook integration so important. Compare the major CRM vendors’ email integration here.Photo Story
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User interfaces: Mobile CRM applications
Ensuring a successful CRM implementation requires a user-friendly, navigable user interface (UI). Compare the major vendor’s mobile UIs here.Photo Story
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CRM user interfaces: Sales dashboard examples
Sales dashboards provide at-a-glance insight into key metrics, be it the sales pipeline, progress to goal or account activities. These screenshots of sales dashboard user interfaces from several CRM vendors.Photo Story
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Salesforce, SAP, Oracle get ready for HR software battle
With the planned acquisition of Rypple, cloud giant Salesforce.com intends to target SAP and Oracle in the human resources software market.News | 16 Dec 2011
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Salesforce.com aims social collaboration tool at financial firms
With the upcoming release of Chatter auditing capabilities, Salesforce.com hopes to make the social collaboration tool more appealing to financial services firms and boost its overall market lead.News | 15 Nov 2011
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Collaboration, content management part of CRM overhaul at Yahoo
Yahoo overhauled its CRM and content delivery system with a social component using Salesforce Content and Chatter, not SFA. The director of global sales explained how.Blog | 28 Jun 2011
- VIEW MORE ON : Sales force automation
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IBM taps Varicent for its sales and performance management software
IBM continues its analytics buying spree with plans to acquire sales and performance management software company Varicent Software Inc.News | 13 Apr 2012
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Virtual agents go from service to sales for antivirus software maker
Better technology and consumers eager to avoid phone calls are increasing the use of virtual agents for customer service, but one pioneer is adding them to online sales as well.News | 27 Feb 2012
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Sales software report: SFA, analytics on the rise, Excel use falls
Sales organizations are decreasing their use of Microsoft Excel, while adding sales force automation tools and strongly considering analytics, according to a new benchmarking report.News | 16 Jan 2012
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Companies need to nail down chief customer officer role
Companies must precisely define role for chief customer officers to ensure success.News | 16 Aug 2011
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Collaboration, content management part of CRM overhaul at Yahoo
Yahoo overhauled its CRM and content delivery system with a social component using Salesforce Content and Chatter, not SFA. The director of global sales explained how.Blog | 28 Jun 2011
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Is it time to spend on sales performance management software?
Is it time to give up the spreadsheet? New sales performance management software is giving managers tools to better forecast sales.News | 14 Jun 2011
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Sales automation tools and CRM redefining sales roles
The growth of sales automation tools and virtual shopping are creating a brave new sales world.News | 01 Jun 2011
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Sales can’t thrive on CRM tools alone
Sales teams need dynamic processes as much as CRM tools to boost win rates. A recent survey from CSO Insights offers intriguing benchmarking data.News | 21 Apr 2011
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Nurturing a long-term lead with CRM strategies
Sealing the deal with a long-term lead requires an effective CRM strategy. An aggressive set of direct marketing strategies greatly increases the chance that a long-term lead can become a sale. Through many touches and much diligence, all of that lead nurturing will display marked results.Chapter Download Library
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A new approach to sales lead generation, management, and nurturing
The best practice for leads generation comes from hiring outside help; a company with people who can act as lead farmers, managing leads in a way that promotes long-term success. Sales and marketing departments are not configured in a way that promotes long-term sales lead generation, with both groups instead looking for leads they can sell in the here and now.Chapter Download Library
- VIEW MORE ON : Strategy and effectiveness