CRM / Call Center Topics:

Sales strategy and sales force effectiveness

Learn sales strategy tips including how to create a sales strategy and improve sales force effectiveness in this topic section. Learn about advancements in sales force strategy including how to use technologies like sales compensation management and process automation for the sales force of the future. Discover why it's hard to find sales success with CRM software and methods for increasing sales force user adoption. Read how forward-thinking organizations are getting sales process right using effective sales management and people skills. Also learn how some companies are driving sales strategies with new wireless and mobile capabilities for sales representatives.

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Salesforce.com for Dummies: Ch. 15, Analyzing Data with Reports Chapter Download - In Chapter 15, "Analyzing Data with Reports" get advice on how to define, create, print, analyze, export and organize your reports using Salesforce.com.

News:

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Social sales emerging as an opportunity within social CRM 04 Aug 2009
Article - Software to connect CRM to social networks and help sales reps conduct client research and hire has emerged in recent months. Yet, some of that can already be done with free tools.
When is it time to buy sales performance management software? 23 Jul 2009
Article - These days, businesses need all the help they can get. Sales performance management (SPM) applications provide insight into sales activities, streamline operations, and open the door to new opportunities.
Sales performance software rankings find a competitive market 02 Jul 2009
Article - A recent ranking of sales performance management software by Ventana Research found a tight race among the top four vendors.

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Expert Technical Advice:

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CRM Sales strategy and sales force effectiveness Experts

Liz Roche, Managing partner, Customers Incorporated
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Getting employee buy-in for your products and services
Ask the Expert - Expert Martha Rogers explains the best way a company can help its employees effectively sell its products and services.
Should we cross-sell to customers during a welcome call?
Ask the Expert - Should call center agents cross-sell to customers during a welcome call, or do they run the risk of losing customer trust? Find out in this expert tip from Don Peppers.
Sales tips and techniques for building customer trust
Ask the Expert - Don Peppers gives some tips for developing personal selling skills and using them during face-to-face interactions with customers.

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Reference & Learning:

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Five call center sales tips and techniques
Special Report - In difficult economic times, ramping up sales in the call center can provide another outlet to help companies meet sales quotas and drive sales effectiveness. We've gathered these five tips for companies looking to improve call center sales and train...
How to use Web 2.0 technology for customer service, marketing, sales
Special Report - As more customers head to the Web to review products, make purchases and find information, forward-thinking companies need to learn how to leverage Web 2.0 to stay competitive. Here are a few ways you can use Web 2.0 technologies to improve your customer...
Sales compensation management: Top five buzzwords
Top Buzzwords - Sales compensation management processes differ for every organization. Some companies utilize sophisticated tools and applications to manage their sales compensation plans, while others rely on simple spreadsheets and calculations. Browse this list of...

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Downloads:

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Tips for customer service and sales to build customer trust
Podcast - Get tips to improve customer interaction and build customer trust in this podcast. Learn how to train employees on the importance of trust and how to measure the effectiveness of customer service initiatives.
Understanding the opportunities and challenges of sales performance management
Podcasts - In this podcast, Denis Pombriant, founder and managing principal of Beagle Research Group, gives an overview of sales performance management (SPM) and discusses the benefits and drawbacks of SPM. Pombriant also talks about what types of organizations are...
Five tips for deploying sales performance management for maximum return
Podcasts - Today's organizations are looking to sales performance management, but many companies lack a clear direction for how to deploy and make the most of these tools. In this podcast, Mark Smith of Ventana Research provides tips and best practices for...

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Definitions:

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market leadership 26 Sep 2007
Word - Market leadership is when an individual or company owns the largest market share or highest profitability margin in a given market for goods and services. Market share may be measured either the volume of goods sold or the value of those goods....
Streamlined Sales Tax 26 Oct 2006
Word - The Streamlined Sales Tax (SST) program is a cooperative arrangement among states in the United States for the collection and payment of retail sales taxes when the seller and the purchaser are located in different taxing jurisdictions... (Continued)
Marketing Encyclopedia 29 Nov 2003
Word

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See also -Topics Related to Strategy and effectiveness:

Mobile sales, Sales force automation

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