CRM / Call Center Topics:
Sales strategy and sales force effectiveness
Learn sales strategy tips including how to create a sales strategy and improve sales force effectiveness in this topic section. Learn about advancements in sales force strategy including how to use technologies like sales compensation management and process automation for the sales force of the future. Discover why it's hard to find sales success with CRM software and methods for increasing sales force user adoption. Read how forward-thinking organizations are getting sales process right using effective sales management and people skills. Also learn how some companies are driving sales strategies with new wireless and mobile capabilities for sales representatives.
Must read
- Salesforce.com for Dummies: Ch. 15, Analyzing Data with Reports Chapter Download - In Chapter 15, "Analyzing Data with Reports" get advice on how to define, create, print, analyze, export and organize your reports using Salesforce.com.
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Tips for customer service and sales to build customer trust
Podcast - Get tips to improve customer interaction and build customer trust in this podcast. Learn how to train employees on the importance of trust and how to measure the effectiveness of customer service initiatives.
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Understanding the opportunities and challenges of sales performance management
Podcasts - In this podcast, Denis Pombriant, founder and managing principal of Beagle Research Group, gives an overview of sales performance management (SPM) and discusses the benefits and drawbacks of SPM. Pombriant also talks about what types of organizations are...
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Five tips for deploying sales performance management for maximum return
Podcasts - Today's organizations are looking to sales performance management, but many companies lack a clear direction for how to deploy and make the most of these tools. In this podcast, Mark Smith of Ventana Research provides tips and best practices for...
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