Email Alerts
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Tools to help improve sales performance metrics
Looking for ways to keep track of sales performance metrics? Ventana Research’s Richard Snow has a few tips on how to measure metrics without too much assistance from IT. Answer
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Getting a firm ROI on a customer service tracking system
What’s the best way to show ROI for implementing a customer service tracking system? Richard Snow of Ventana Research has tips about how to make the business case to upper management. Answer
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Understanding the Microsoft CRM sales process and how to convert leads
Find out what you need to know about the Microsoft CRM sales process to convert leads to opportunities and accounts and complete the Microsoft Dynamics CRM sales cycle. Answer
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How to calculate workforce management ROI and benefits for the call center
Trying to measure ROI for workforce management (WFM)? Read expert advice on the benefits of WFM, including more accurate forecasts and scheduling, resulting in better match of resources to workload. Ask the Expert
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Is on-premise CRM a bad investment given the growth of SaaS CRM?
Are on-premise CRM investments a bad idea, given the growth of SaaS CRM software? Find out about both CRM deployment options in this expert tip. Ask the Expert
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Customer database management tips for the customer-centric company
Find out what steps to take before establishing customer database management tactics in this expert tip. Learn how to uncover customer needs and wants. Ask the Expert
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Which vendors are Oracle and Siebel On Demand CRM competitors?
Learn about CRM products from Oracle and Siebel on demand CRM competitors and get a brief description of Microsoft, RightNow and Salesforce.com. Ask the Expert
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Are luxury retail loyalty programs necessary?
Find out if luxury retail stores should offer loyalty programs for their customers in this tip. Learn how some luxury retail brands build loyal customers. Ask the Expert
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Does hot seating in the call center affect agent morale?
Learn about hot seating in the call center and find out how it can have a positive and negative impact on agent morale and productivity in this expert tip. Ask the Expert
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How can we deliver a consistent customer experience across the company?
Get tips for delivering a consistent customer experience across an entire organization and becoming a customer-focused company in this expert tip. Ask the Expert